Job Description

Job Title: Warehouse & Operations Manager

We're looking for a highly experienced, detail-driven

Warehouse & Operations Manager

to take full ownership of our warehouse, operations, and team performance. This role requires a mature leader with excellent communication skills, strong operational discipline, and a proven track record of running a high-performance warehouse.

Key Responsibilities

Warehouse & Operations Management

Oversee, manage, and optimise all warehouse and operational workflows. Implement and maintain SOPs, processes, and efficiency systems across receiving, storage, picking, packing, and dispatch. Identify and resolve operational delays to improve accuracy, speed, and quality. Ensure smooth day-to-day operations with complete accountability.

Team Management & Communication

Lead, train, and manage the warehouse team with clear expectations and structured accountability. Conduct ongoing performance monitoring, coaching, and skills development. Foster a disciplined, organised, and positive team culture. Communicate effectively with sales, admin, logistics, and management.

Product Quality Control

Maintain strict standards for product handling, packing, and order accuracy. Ensure all orders are dispatched

correctly, on time, and in perfect condition

. Monitor product returns, damages, and implement corrective actions.

Stock Control

Oversee stock integrity through weekly cycle counts, monthly stock takes, and ongoing reconciliation. Ensure accurate receiving, binning, and system recording of all items. Reduce stock loss through strong controls and accountability.

Risk Management & Compliance

Identify, manage, and mitigate operational risks. Ensure warehouse safety, security, and compliance with all regulations. Manage incident reporting, corrective actions, and continuous improvement.

Requirements

5+ years of proven experience

in warehouse management, operations management, or a similar leadership role -- non-negotiable*.

Strong and verifiable references

from previous employers. Exceptional leadership and team-management skills. Excellent communication skills (verbal and written). High attention to detail with a strong commitment to quality control. Solid understanding of stock management systems and dispatch processes. Strong organisational and problem-solving ability. Able to work under pressure and manage tight deadlines. Computer literate (Excel/Google Sheets required; warehouse systems advantageous).
Job Type: Full-time

Pay: R25000,00 - R30000,00 per month

Experience:

Warehouse management system: 5 years (Required)
Work Location: In person