Job Description

Job Summary
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Waitron
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Job Title
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: Restaurant Waitron
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Location
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: Kuilsriver
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Reports to
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: Restaurant Manager
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Job Overview:
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A Waitron is responsible for providing exceptional customer service to diners by taking orders, serving food and beverages, and ensuring a positive dining experience. The Waitron must be knowledgeable about the menu, attentive to customer needs, and capable of working efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.
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Key Responsibilities:
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Greeting Guests
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: Welcome guests warmly and escort them to their tables. Provide menus and introduce the restaurant's specialties or promotions.
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Order Taking
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: Accurately take orders for food and beverages, ensuring any special requests or dietary requirements are noted.
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Menu Knowledge
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: Be well-informed about the menu, including ingredients, preparation methods, and potential allergens. Be able to make recommendations and answer questions confidently.
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Food and Beverage Service
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: Serve food and drinks promptly and efficiently, ensuring that all items are delivered according to the order.
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Customer Interaction
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: Regularly check on guests to ensure their dining experience is satisfactory. Address any issues or complaints promptly and professionally.
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Table Maintenance
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: Clear plates, silverware, and glassware in a timely manner. Ensure tables are properly set and maintained throughout service.
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Processing Payments
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: Present the bill to guests, process payments accurately, and return any change or receipts promptly.
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Cleanliness
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: Maintain cleanliness in all areas of the restaurant, including the dining area, service stations, and restrooms.
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Health & Safety
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: Follow all food safety regulations and hygiene standards. Ensure compliance with the restaurant's health and safety protocols.
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Team Collaboration
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: Work closely with other waitrons, kitchen staff, and management to provide smooth and efficient service. Help in training new staff members when necessary.
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Qualifications:
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Experience
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: Previous experience in a restaurant or hospitality environment preferred but not required. On-the-job training may be provided.
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Skills
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• Excellent communication and interpersonal skills.

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• Ability to work in a fast-paced environment and handle pressure during busy periods.

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• Strong attention to detail and problem-solving abilities.

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• Customer service-oriented with a positive attitude.

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• Basic math skills for processing orders and handling payments.

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Physical Requirements
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: Ability to stand for extended periods, lift and carry trays, and move quickly throughout the restaurant.
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Work Schedule:
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• Must be willing to work flexible hours, including evenings, weekends, and public holidays as required by the restaurant's schedule.

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