Job Description

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Role Type: Full Time, Remote
Hours: Tuesday to Friday (7:00 am - 11:30 am SAST) & Saturday to Sunday (12:30 am - 11:30am SAST)
Salary Range: R16 700 per month
About the Company
Our client operates in the hospitality industry, providing exceptional service and experiences to its customers.
Role Overview
Join our client's team as a Customer Service Agent and be a crucial part of delivering top-notch customer support in a dynamic and fast-paced environment.
Key Responsibilities

• Handle inbound calls by either forwarding relevant calls or addressing inquiries directly.
• Manage inbound social media communications to ensure timely responses and customer satisfaction.
• Utilize the company's booking system as needed to assist customers with reservations and inquiries.
• Send follow-up text messages during or after phone calls to provide additional information or confirm details.
• Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times.
• Resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible.
• Maintain accurate records of customer interactions and transactions for future reference.
• Collaborate with team members to ensure a seamless customer experience across all touchpoints.

Requirements:

• Prior experience in customer service, particularly in handling phone inquiries and resolving issues.
• Demonstrated ability to think logically and apply common sense in problem-solving scenarios.
• Proficiency in basic computer skills, including data entry and navigating software applications.
• Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Ability to work independently with minimal supervision while also being a team player when needed.
• Strong organizational skills and attention to detail to ensure accuracy in customer interactions and data management.

Benefits:

• Fully remote & flexible work arrangements.
• Professional development opportunities to enhance your skills and grow in your career.
• Collaborative online team environment fostering teamwork and camaraderie.
• Supportive leadership with clear communication channels for guidance and feedback.
• Opportunities for career growth and advancement within the organisation.

Skills Required