Virtual Branch Support: Transactional Banking
Job Description
KEY PERFORMANCE AREAS
Mobile Banking Application
Assist with technical support on the mobile banking app.
Download and view logs when staff are unable to resolve from the branch.
Train staff and clients on the mobile banking app.
Assist with unlocking and blocking clients on the Mendix system.
Assist with Adhoc function (Monthly report and queries)
Corporate Banking
Support the clients with queries that staff are unable to resolve.
Assist with testing of the templates when required.
Look at areas of risk within the systems.
Vivere Support
Support the clients with level 2 queries.
System training for staff and clients.
Access management for staff.
Monitor the back-end system to ensure operational efficiencies.
Business Analyst Support
Manages and prioritizes the product backlog, ensuring alignment with business goals.
Defines and elaborates user stories and acceptance criteria for development teams.
Engages with stakeholders to gather feedback and incorporate it into product development.
Balances competing priorities and negotiates trade-offs to maximize product value.
Identifies opportunities for process improvement and innovation.
Collaborates with stakeholders to prioritize requirements based on business needs.
Facilitates communication between business users and technical teams to address any discrepancies.
Acts as a liaison between business stakeholders and Development.
Managing the digital banking support group.
QUALIFICATIONS
Bachelor's degree in, Information Technology, or related field.
EXPERIENCE
4-5 years of experience in business analysis within the banking industry. Experience with project management and software development methodologies
KNOWLEDGE
iMal Enterprise/Internet Banking/Corporate Banking/Mobile App Euphoria TMS * Microsoft Office 365
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Job Detail
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Job IdJD1446240
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationZN, ZA, South Africa
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EducationNot mentioned