Vice President Healthcare Operations Management (clinical Data Abstraction)

Cape Town, Western Cape, South Africa

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Key Responsibilities:

Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
Drive operational efficiency, cost optimisation, and performance improvements across teams
Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
Ensure SLA adherence and maintain high levels of client satisfaction
Build and mentor high-performing teams, focusing on employee engagement, development, and retention
Support leadership in business development initiatives and process improvement strategies
Monitor financial performance, including revenue, gross margin, and operational KPIs

Requirements:

Graduate qualification required; postgraduate qualifications advantageous
Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
Proven experience managing large contact centers and client relationships
Strong analytical, decision-making, and prioritisation skills
Excellent communication and interpersonal skills
Demonstrated ability to manage and develop high-performing teams

Healthcare

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