Job Description

Position summary
Industry: Wholesale & Retail Trade
Job category: Strategic marketing
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
To research UX best-practises, competitors, user needs. Conducts user-testing, analyses data to inform design process. Manages content for certain projects/areas.
Job description
Job Objectives:

• To support the CX Manager in delivering digital touchpoint experiences that our customers engage with
• To support the CX manager in developing customer journey strategies that consistently improve the customer experience for Clicks and drive a customer centric culture throughout the business
• To research UX best practices across both competitors and user needs requirements
• To conduct all user testing across all UX business projects across the Clicks brand
• To analyse CX and UX data to inform our UX design process
• To manage content across all CX project work
• To collaborate with key marketing stakeholders and design team members

• User testing research and usability testing (applied)
• Analysed research findings for a better understanding of user insight (applied)
• Good understanding of analytics and the UX design process (applied)
• Good understanding of what motivates a customer, (applied)

• Previous UX research (particularly retail)

• Analytical thinking: ability to read user and market research findings using logical and scientific reasoning (competent)
• Written and verbal communication (competent)
• Ability to conduct research (competent)
• Attention to detail (competent)
• Time management skills (competent)

• Minimum of 2 years' experience in market research (desirable in UX retail/FMCG marketing)

• 3 years' experience in market research (desirable in UX retail/FMCG marketing)

• Bachelor's Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Presenting and Communicating Information
• Learning & Researching
• Planning and Organising
• Adapting and Responding to Change
• Analysing