Job Description

Main purpose / objective of the position:

Perform a management and support function in the Utilities department and for Utilities Managers, ensuring that the operation and processes run smoothly, efficiently and effectively.

Role Objectives / Responsibilities:

Key Accounts Manager:

Organising, schedule, track and manage client engagements and required outputs to ensure that SLA's are met. Continually build relationships with the client, property management team, facilities management team and other key role-players to ensure exceptional delivery. Management of account performance (Reports/Stats) Track and measure SLA outputs and trouble-shoot aged issues / work orders.

Operations Manager

:

Develop standard operating procedures for each client and ensure that all role-players maintain discipline on executing SOP's. Ensure that billing protocols are prepared, documented and signed off for each property and portfolio. Ensure adherence to billing protocols by meter reading service company. Developing POPIA compliant document control and storage. Ongoing improvement of business processes. Identification, initiation and implementation of projects that will drive operational efficiency. Using Analysis outcomes to proactively enhance business processes and reporting. Identifying systems errors or opportunities for optimisation and engaging with IT/service providers to timeously resolve these errors with minimal disruption to operations. Systems process improvements -proactively identify potential system improvements to enhance reporting and overall operational efficiencies.

Business Development

:

Identify new business opportunities and cross selling / upselling opportunities.

People Management:

Assisting the team to better analyse and interpret data. Communicating and training of staff on systems and processes.

Experience / Education:

10 years + utilities management background. Matric and tertiary qualification. Experience in managing a team.

Knowledge Required:

Aptitude for figures and Energy management. Adequate knowledge of specific discipline. Legislation and regulations with regards to municipal/government supply and services requirements. Industry knowledge specific to area of accountability. Computer Literacy. Negotiations skills. Organising skills.

Competencies Required:

Excellent Communication skills. Delivering Results and Meeting Customer Expectations. Leadership and management. Adaptability. Task Management. Deadline Driven. Personal Mastery. Emotional Skills/Intelligence. Decision making.

Internal:

Team/Management/ Colleagues /Internal Stakeholders

External:

Client / Meter reading Service providers/Property management team / Facilities Management team