Job Description

Enbaya Prepaid Meters (Pty) Ltd established in 2003, is focused on the development and delivery of prepayment solutions in the Sub-Meter Market for Electricity, Water & Gas Meters. We are looking for an experienced Utilities & Tariff Specialist who will:

• Understand customer billings
• Analyse charges, refunds, etc.
• Identify issues with the billings and provide explanations
• Problem solving
• Providing solutions
• Handle all customer queries related to utilities and prepayment of electricity and water
• Drive knowledge transfer with our customers in assisting them to understand their bills
• Coordinate between own and other departments
• Assist customers to understand their billings

The following knowledge and skills are a non negotiable requirement for this position::

• Understanding of: electricity and water billing, tariffs, etc.
• Excellent English written and verbal communications
• High level of numerical accuracy and detail orientation
• High computer proficiency (e.g. advanced excel, worked with specialized software)
• Customer-oriented with a minimum of 3 years customers experience in utilities (dealing with utilities at real estate companies, metering department/s, etc.)
• Ability to be patient and convey information effectively
• Outgoing person with a passion for helping people
• Highly result orientated with a focus on customer satisfaction with optimal turnaround times
• Excellent time management skills
• Able to work under pressure and meet deadlines
• Able to work independently as well as in a team
• Relationship building skills both external & internal
• Ability to explain and guide customer over the phone on software systems
• Ability to understand and reconcile utility accounts
• Able to work overtime occasionally, if required
• Able to work on a stand-by basis as needed

Advantages:

• Previous metering or prepayment experience
• Background in real estate or property management
• Knowledge of utility management software
• Understanding of utility metering and billing

Company Offer: Beyond the stability of 18 years of successful business operations, in a COVID proof industry, our company offers exceptional professional growth for the right candidate working in a professional, caring and fun team. If you are looking for any of the following benefits, we are looking forward to hearing from you:

• Benefits such as Medical Aid and RAs, Risk (for Perm employees after 6 and 12 months respectively)
• A great team

Hybrid Remote Working as per company requirements. Technology requirements for remote work: You are required to have your own equipment (computer, data, WIFI etc. ) to be able to work remotely. The company does not provide this, nor does the company pay for data or connectivity. Minimum technology requirements are:

• Quad core or I5 (from 5th gen)
• 8 GIGs of memory
• Preferably a video card with min 2GB of memory
• Headset and microphone with noise cancellation.
• Webcam that supports 720p
• Standard keyboard and mouse
• 19" monitor
• At least a 20MB download and 10MB upload reliable internet connection
• YOUR OWN EQUIPMENT
• YOUR OWN WIFI AND DATA - not paid for by the company

Application Process: If your CV was chosen for consideration, you will be required to attend an interview and complete a customer care/utilities test. The test will be conducted at the offices in Fairlands.

• If you have not received a reply from us within 3 weeks, please consider your application unsuccessful.

Our company does not accept any solicitation from recruiting agencies. Job Types: Fixed Term to Perm Salary: From R10,000.00 per month Job Type: Permanent Experience:

• Utilities & Tariff: 3 years (Required)
• Problem Solving: 3 years (Preferred)
• Customer Care: 3 years (Preferred)

License/Certification:

• Code 8 with reliable vehicle (Preferred)