User Support Technician

Pretoria, GP, ZA, South Africa

Job Description

JOB PURPOSE




Provide information technology technical support to users.




KEY PERFORMANCE AREAS




Provide first- and second-line IT technical support.

Record, track, and monitor incidents using the Incident Management Tool.

Ensure all incidents and problems service requests are dealt with in a professional and timely manner to agreed service level.

Assist with assigned IT projects tasks.

Install, configure and maintain hardware and software.

Testing - perform any necessary software / hardware / device testing.

Troubleshooting and diagnosing software and hardware issues.

Document support resolutions and maintain knowledge bases.

Perform ad hoc activities as and when required.



EDUCATION, SKILLS, AND EXPERIENCE


Grade 12 or Matric

A+ or N+ certification

Microsoft 365 Fundamentals advantageous

At least 1 year experience in the service desk and desktop support environment.

* Sound knowledge of Microsoft Office 365 and Windows Operating Systems.

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Job Detail

  • Job Id
    JD1551212
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pretoria, GP, ZA, South Africa
  • Education
    Not mentioned