Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, Gauteng , Johannesburg West , Mogale Local Market

Job Type:

Full-time

Job Ref ID:

80400361A-0003

Date Posted:

7/16/2025







To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.



Qualifications

Type of Qualification:

Secondary/High school/A levels/Matric

Field of Study:

NQF Level 5 or above

Licenses & Certifications:

FAIS Representative



Experience Required

Client Coverage

Personal and Private Banking

3-4 years

Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.



Additional Information

Behavioural Competencies:

Checking Things

Convincing People

Developing Expertise

Developing Strategies

Embracing Change

Establishing Rapport

Examining Information

Exploring Possibilities

Following Procedures

Generating Ideas

Impressing People

Interacting with People

Inviting Feedback

Meeting Timescales

Pursuing Goals

Seizing Opportunities

Showing Composure

Taking Action

Team Working

Thinking Positively

Technical Competencies:

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Client Acceptance & Review

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za