Job Description

Job Summary

Your verbal and written communication, in English and Afrikaans, at all levels as well as the following:

Formal Education:

• Completion of the NQF Level 5 qualification.
• Successful completion of the RE 5 Examination Level 1.

Experience:

• A minimum of five (5) years' working experience within the Insurance industry.
• A minimum of three (3) years' experience in an underwriting management position.
• Proven experience in people management.
• Prior experience in managing underwriter performance, growth, and sustainability.
• Experience operating at a managerial level in the short-term insurance industry is a must.
• Proven track record of conducting high-level negotiations.

will enable you to perform the following duties:

Processes - High-Level Operational Oversight and Complex Risk Management:

• Provide strategic guidance to the team in line with corporate vision and organisational goals, effectively communicating their implications.
• Focus primarily on managing complex risk placement, liaising with internal and external stakeholders as required.
• Evaluate and report on the unitxe2x80x99s performance to the COO, setting realistic goals and managing capacity.
• Oversee adherence to compliance standards and work towards optimising processes to ensure the quality of service.
• Engage in strategic projects and operational improvements to enhance underwriting practices.
• Uphold and maintain quality standards that promote client satisfaction and cost efficiency.

People - Team Management and Development:

• Foster a positive work environment that supports the professional growth and development of team members.
• Ensure high staff morale, effectively managing internal and external relationships.
• Motivate and lead underwriters, building and maintaining a cohesive team.
• Promptly address operational performance issues and escalate irresolvable problems to the COO.

Client - Service Excellence:

• Provide strategic support to the sales team in acquiring and retaining profitable business.
• Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.
• Implement work routines that align with operational plans, effectively managing service delivery goals.
• Oversee the correction of unprofitable policies and ensure that policies are not overexposed.

Technology - Continuous Improvement and Efficiency:

• Drive changes aimed at improving operational effectiveness and efficiency.
• Deliver periodic reports on performance and potential improvements to the COO.
• Identify and recommend areas or ways to enhance processes and procedures.

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