Job Description

To provide comprehensive administrative support in underwriting and claims processes, ensuring accuracy, compliance, and excellent client service within the short-term insurance environment.

Minimum Requirements:

Grade 12 FAIS compliant (NQF 4 - Short-term insurance) certification Regulatory Exam Level 5 (RE5) completed Minimum of 5 years short-term claims experience within the insurance industry

Key Performance Areas

Claims Management:


Facilitate claims processing, documentation, and follow-ups Ensure timely settlement and client satisfaction

Underwriting & Administration:


Process amendments, endorsements, renewals, and new policies on the Cardinal Broker System Prepare, negotiate and process new Business quotations and renewals Maintain accurate records and ensure compliance with FAIS and FSCA regulations

Reporting:


Assist with weekly, monthly, and quarterly reports Monitor and report customer complaints

Budget Management:


Monitor expenses and implement cost-saving initiatives
New Business Development:
Support the Relationship Manager in identifying and onboarding new clients
Training & Development:
Engage in continuous learning and stay updated with industry regulations

Technical Competencies

Proficiency in the Cardinal Broker System Strong negotiation skills Advanced computer literacy (MS Office) Excellent verbal and written communication skills

Behavioural Competencies

High stress tolerance and emotional resilience Demonstrates integrity, reliability, and accuracy Strong interpersonal and training skills Self-motivated, results-oriented, and a team player Effective problem-solving and analytical abilities Commitment to self-development

Closing Date: 10 February 2026

Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest.





The filling of this position will be aligned with AFGRI's Employment Equity Policy.





Applicants are informed that in order to be considered for any application for employment, we will have to process their personal information. A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another's personal information, such collection, retention, dissemination and use of that person's personal information must be done in a lawful and transparent manner.





In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/ which HR Processing Notice, we request that you kindly download and read.