Job Description

What will you do?

Santam Casualty has an exciting opportunity for an

Underwriter: SME Casualty

based in

Illovo.

What will make you successful in this role?

As an SME Casualty Underwriter, you will play a key role in driving growth and delivering service excellence within the SME segment. Working through an online underwriting portal and within defined parameters, you'll combine technical skill with a strong customer-service mindset -- ensuring brokers and clients experience fast, accurate, and professional service at every touchpoint.

Key Responsibilities:

Underwriting Excellence:

Underwrite SME Casualty products (General Liability, Professional Indemnity, D&O) within your delegated authority and defined parameters. Apply sound judgment and commercial insight to assess, select, and price risks responsibly to ensure portfolio profitability and sustainable growth. Re-underwrite renewals with a focus on quality, retention, and the evolving risk profile of clients. Ensure all underwriting decisions comply with mandates, guidelines, and SOPs. Maintain accuracy and attention to detail when capturing data, processing quotations, or issuing documentation on the online portal.

Service and Relationship Management:

Treat every broker and client interaction as a service opportunity -- delivering friendly, solution-oriented, and efficient support. Respond promptly to all queries via phone, email, or digital platforms, ensuring adherence to agreed service level agreements (SLAs) and turnaround times (TATs). Build and maintain strong, trust-based relationships with brokers and internal stakeholders to grow and retain business. Communicate clearly, professionally, and proactively at all times.

Qualifications and Experience


Minimum of 5 years experience NQF 5 in short-term insurance or any other relevant qualification ( or working towards completing this qualification ) Matric ( Grade 12 ) RE 5 FAIS & CPD Compliant Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong understanding of SME markets, risk assessment, pricing, and claims trends. Demonstrated ability to underwrite accurately within delegated authority via digital systems or portals. Excellent communication, negotiation, and relationship management skills. A proactive, solutions-driven mindset with strong analytical and decision-making ability. Highly organized with meticulous attention to detail and a passion for delivering on promises.

Knowledge and Skills

Profitable Underwriting
Client service (complaints/queries/ investigations/advice)
Coaching, training and quality management
Reporting and adhoc meetings

Personal Attributes

Decision quality - Contributing independently
Persuades - Contributing independently
Action orientated - Contributing independently
Business insight - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently