Job Description

Introduction

Responsible for a underwriting/Policy Administration, such as issuing new business, effecting changes/endorsements to existing business, providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.

Disclaimer

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Role Purpose

Responsible for a underwriting/Policy Administration, such as issuing new business, effecting changes/endorsements to existing business, providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.

Requirements

FAIS compliant and appropriate RE certification
General Insurance Qualification
Minimum 120 FAIS credits (NQF level 5)
At least 5 years commercial underwriting experience in the Insurance Industry of which 3 years should at least be in commercial motor underwriting
Prior Claims Administrant Exposure (advantage)
Credit control/Bookkeeping (Advantage)

Duties & Responsibilities

GENERAL ADMINISTRATION

Assist in all Facility functions during Tender season to prepare quotes for tendering processes and writing business within agreed underwriting principals and guidelines
Issuing of new business schedules/wordings and invoicing
Ongoing Credit control & Debtors Management + Monitor the facility ageing reports regularly to identify the overdue premiums/ transactions,
+ Follow- up on an ongoing basis on outstanding payments through, emails, letters and physical meetings with relevant stake holders
+ Investigate and resolve any dispute or anomalies in relation to individual outstanding invoices and escalate the issue with your immediate direct supervisor if necessary
+ Prepare and present regular reports on debtors' statuses in internal forums.
+ Identify trends, risk for process improvement in credit control and overall debtors' management.



Build strong relationships with key brokers

RETENTION

To work through broker closings and capture correct information in order to quote on tender.
To ensure all documentation and info has been received before any tender/quotation can be quoted.
Once documentation has been received, claims on the specific account need to be analysed and loss ratio is determined and projected.
Total account is analysed in detail in order to determine what rates should be applicable
To liaise with brokers telephonically and if need be in person.
To keep control of the administration process, sign off policy documentation, issuing of policies and Sasria coupons in time as well as liaising with Sasria.
To administer policies once tender has been awarded to company.
General daily maintenance of policies by providing quotes on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time.

NEW BUSINESS / RNEWALS / AMENDMENTS

General Policy administration function(s)
Monitor and apply corrective action on badly performing clients
Maintaining an acceptable loss ratio
Maintaining and building relationships with brokers
Following up with respective brokers to ensure we receive all proposed terms on time and they are processed on the system as per the SLA's.
To load and invoice policies
To type schedules and send them out
To amend and invoice policies accordingly to instructions received.
To prepare renewals and underwrite them
Load and do invoicing post renewal.
Generate and distribute renewal policies.
Handle all client queries, complaints and problems

CLAIMS SUPPORT

Overall Support to Claims department
Act as a key point of contact for all underwriting related claims queries
Provide regular and timely updates to claim technician pertaining underwriting and Policy related queries.
Keep the system updated at all times with any developments of a policy that requires claims attention. + Premium confirmation
+ Policy memorandum
+ Cover confirmation
Collate Assets Registers from brokers for all accounts related to cover placed, and keep such updates available to claims
Provide feedback on recurring basis on any updates from claims (Technicians/ Services providers) to underwriting related to risk recommendation and ensure that the policies are updated and endorsed accordingly.

Competencies

Business Acumen
Collaboration
Client/ Stakeholder Commitment
Drive for Results
* Self-Awareness and Insight