Job Description

Job Purpose

This job family stream is concerned with managing risk by providing specialist technical underwriting advice. The CoE is a highly technical role with strong client focus. The primary focus is on renewal underwriting to maintain profitability. The incumbent will be responsible for managing risk administered on external systems, to achieve, maintain and grow profitability of the Commercial Portfolio Management channel.

What will you do?

Santam's Operations' division - Commercial Portfolio Management CoE are looking for an individual with strong underwriting skills and an ability to build good relationships. The successful candidate will have good communication and negotiation skills, with a 'can-do' attitude and will be based in Park Town.

What will make you successful in this role?

• The handling of escalations outside of binding authority, including technical and complex queries.
• Understanding of Risk management and the ability to apply risk Mitigation.
• Managing profitability through the application of effective policy screening actions on policy and portfolio levels
• The initiation, provision and implementation of renewal terms and conditions on identified high risk and high exposure policies.
• Effective underwriting of complex risks (new business, renewals, etc).
• Identifying re-insurance and taking appropriate action.
• Providing quality and correct feedback on high level technical queries.
• Strong retention (profitability and growth) focus
• Working within higher level mandates

Qualifications and Experience

• A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
• RE accreditation
• Proficiency in MS Word and Excel
• Grade 12 or equivalent
• FAIS compliance - 120 credits on NQF level 5 Commercial lines
• Relevant system knowledge: Persetel & Web-E
• Professional membership with IISA (Advantageous)
• Risk Identification and Assessment programme (RIA - Advantageous)
• Completed or in the process of completing the Santam Academy courses in commercial insurance - Santam Commercial product training (SMK's)
• Santam Underwriting level 3 (Applicable to Santam Internal Candidates)
• Bachelors' Degree/AIISA/FIISA or comparable short-term insurance qualification (should be completed with or at least have started the Insurance related exams via IISA or Milpark)

Skills:

• Delivery and results orientation
• Attention to detail - strong analytic skills required to identify and mitigate risk
• Problem solving
• Producing creative solutions
• Adapting to changing circumstances
• Performing under pressure
• Deciding & initiating action
• Building networks and good relations
• Negotiating and getting agreement
• Building networks and ability to maintain relationships
• Goal setting and prioritising
• Communication skills

Competencies

• Collaborates
• Cultivates Innovation
• Flexible and Adaptable
• Drives Results
• Client Focus
• Profitable underwriting
• Client Service
• Quality Management
• Reporting

Personal Attributes

Decision quality - Contributing independently

Persuades - Contributing independently

Action orientated - Contributing independently

Business insight - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Sanlam