Job Description

POSITION SUMMARY / JOB PURPOSE
To actively pursue the growth of the Company by maintaining the existing book of business and write new business for the Short-term Insurance department. The position will also oversee and manage the department and report directly to the General Manager.
MINIMUM REQUIREMENTS
Education
Grade 12 / Matric / Equivalent
Certificate/Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)
Certification/License
RE 5 (requirement to obtain within 2 years of DOFA)
Work Experience
3 - 5 years Underwriting and Claims Processing Financial Services related experience
KNOWLEDGE, SKILLS & ABILITIES
xc2xb7 Maintain and manage department systems and procedures
xc2xb7 Proficiency in MS Office (MS Word and MS Excel in particular)
xc2xb7 Excellent problem-solving skills
xc2xb7 Ability to manage multiple projects
xc2xb7 Innovative thinker
xc2xb7 Excellent verbal and written communication skills
xc2xb7 Experienced negotiation skills
xc2xb7 Eagerness to learn and grow with the department
xc2xb7 Comply with honesty, integrity and good standing requirements
xc2xb7 Detailed oriented and highly organized
JOB DUTIES
Underwriting
(Amendments & renewals)
xc2xb7 Provide suitable advice and intermediary services to clients
xc2xb7 Pro-actively manage the client portfolio, ensuring continuity and compliance to the mandate and Company and Industry policies, procedures, and requirements
xc2xb7 Review policy needs of existing clients, make suitable recommendations based on the needs identified
xc2xb7 Obtain and provide quotes to existing clients
xc2xb7 Send through amendments to insurers or where applicable do it directly on the online systems
xc2xb7 Provide suitable advice and intermediary services
xc2xb7 Keep clients informed at all times on the progress of their interaction with you and the company
Compliance & Reporting
xc2xb7 Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping
xc2xb7 Provide weekly and monthly reports to management
Market the firm
xc2xb7 Promote all the available services offered by the Company
Client relationship Management
xc2xb7 Engage with clients to identify their needs and source suitable insurance products
xc2xb7 Develop strong client relationships retain business
Claims
xc2xb7 Send through insurer claim forms to clients
xc2xb7 Manage claims process for clients from registering the claim, doing follow up calls and email to insurers, to providing the client with regular feedback until the claim is finalized
xc2xb7 Assist with supporting documentation
Teamwork & leadership
xc2xb7 Provide guidance to new business and claims assistants
xc2xb7 Review standard documentation and templates, make recommendations to the HOD and assist with implementation thereof
Key Performance Indicators
xc2xb7 Claims ratios on portfolio managed
xc2xb7 New Business
xc2xb7 Retention ratio
xc2xb7 Renewals
Underwriting
xc2xb7 Identify and develop profitable business opportunities
xc2xb7 Obtain and provide quotes to prospective clients
xc2xb7 Provide suitable advice and intermediary services to clients
xc2xb7 Keep clients informed at all times on the progress of their interaction with you and the company
xc2xb7 Ability to work with private individuals and top management of commercial/corporate companies