Job Description

Position Overview:

Royal Tyres is a proud, established business that has been in existence for over 80 years. Its strategic aims are geared towards accelerated growth and expansion in a fast changing and dynamic environment. As such, there is a need to support the people business goals and build on the existing practices by growing the team.

This role requires candidates who are bilingual (proficient in English and Zulu) and can proactively manage admin and switchboard and their related functions listed below.

The ideal candidate will be expected to support and assist in the sales and administration role and can function independently and under pressure and is able to meet deadlines.

Qualifications, Skill, Experience & Competencies:

REQUIRED:

Key Responsibilities

Sales Support:

Assist walk-in, telephonic, and fleet customers with product information, pricing, and quotations. Process sales orders for commercial and truck tyres accurately and promptly. Coordinate with warehouse and dispatch teams to ensure correct delivery of orders. Support sales representatives with follow-ups, order tracking, and client communication. Promote commercial/truck tyre products and related services to help achieve branch sales targets.

Administration:

Maintain accurate sales, stock, and customer records on ERP or POS systems. Handle customer payments, issue receipts, and reconcile cash/credit sales. Prepare and file invoices, delivery notes, and other sales documents. Assist in preparing daily, weekly, and monthly sales and stock reports. Ensure compliance with company procedures for credit applications, warranties, and returns.

Customer Service:

Respond promptly to customer queries, complaints, and requests. Ensure excellent service levels to enhance customer satisfaction and retention. Maintain strong relationships with fleet managers, transport companies, and commercial clients.

General Office Support:

Support branch and sales management with administrative tasks. Assist with coordination of marketing campaigns, promotions, and customer events. Perform general clerical duties, including answering phones, responding to emails, and reception duties if required.

Requirements

Matric or equivalent (administration or sales qualification preferred). Previous experience in sales and/or admin, ideally in commercial/truck tyres, automotive, or fleet services. Strong computer literacy (MS Office, ERP, POS systems). Good communication, numeracy, and problem-solving skills. Ability to multitask, prioritize, and work under pressure. Customer-service orientated with attention to detail.

Key Competencies

Customer Service Orientation - Builds strong customer relationships, ensures satisfaction. Sales Support & Commercial Awareness - Supports revenue growth and fleet account management. Administration Accuracy - Maintains precise, error-free records. Communication Skills - Clear, professional, and courteous. Time Management & Organization - Meets deadlines and manages workload efficiently. Teamwork & Collaboration - Works well with sales, warehouse, and management teams.
Interested applicants can forward their CV's to recruitment@royaltyres.co.za, use the Vacancy and location as your subject. Failure to do so, may result in your application not being read. Vacancy Closes 24/10/2025. NO TELEPHONE QUERIES WILL BE ENTERTAINED. STRICTLY EMAILS ONLY. Should you not hear from us within 4 weeks of the closing date, please consider your application unsuccessful.

Job Type: Full-time

Work Location: In person