Job Description

Job Requirements

The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).





This role performs configurations, actions installations and attends to break/fix events.





This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Work Experience

Key Responsibilities:

Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle Takes responsibility for problem resolution and troubleshooting during project lifecycle Escalates complex problems to the relevant third parties. Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover Compiles and maintains project administration (Time Capture and feedback to stakeholders) Conducts elementary presentations within the customer's organization. Expected to take leadership from senior resources on relevant technologies according to specialization and best practice. Performs any other related task as required.

Knowledge and Attributes:

Developing fundamental project and administration ability. Developing understanding and appreciation of technical design principles and compute layers. Ability to develop an understanding of fundamental project and administration processes. Display a strong learning orientation. Good verbal communication skills. Demonstrate a client service orientation. Hands-on proactive in approach.

Academic Qualification and Certifications:

Bachelor's degree or equivalent in Information Technology or Computing or a related field. Professional level certification in different Networking technologies such as Cisco, Aruba, F5, CCNP, ACMP etc.

Required Experience:

Moderate level of work experience in technical implementation engineering, specific to Networking technologies. Moderate level of experience engaging with clients and conducting presentations. Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Moderate level of experience in diagnosis and troubleshooting.

Knowledge and application:

Applies learned techniques, as well as company policies and procedures to resolve a variety of issues.

Problem solving:

Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors. Focuses on providing standard professional advice and creating initial analysis for review.

Interaction:

Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.

Impact:

Work mainly impacts short term team performance and occasionally medium-term goals. Supports the achievement of goals through own personal effort, assessing own progress.

Accountability:

Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments. * Manages own impact on cost and profitability.