Job Description

LEADERSHIP AND PLANNING

• Effectively plan all sales activity for allocated strategic accounts (get involved).
• Provide customers with a consistent point of contact.
• Apply the retail pricing framework in a sensible and profitable manner.
• Ensure efficient liaison meetings occur at the Dealer level.
• Coordinate after-sales activities for allocated strategic accounts.
• Provide a transport consultancy service to demonstrate total operating costs.
• Maintain positive and professional supplier relationships.
• Contribute to CSM sales results, improve customer satisfaction, and build strong client relationships.
• Offer a sales engineering service to support proper vehicle selection.
• Comply fully with the groups SHE policy at all times.
• Apply Best Practices consistently; ensure proper housekeeping in and around the facility.
• Achieve or exceed the agreed annual targets (unit sales, market share, and gross profit).
• Only use suppliers approved and authorized by the groups after-market panel. This ensures vehicle warranties remain valid for customers.

KEY DRIVERS Accurate understanding of the full deal process, including but not limited to:

• Deal closure.
• Vehicle selection and load body fitment/procurement.
• Vehicle delivery and handover.
• Vehicle payment and deal file closure.
• Strict control over vehicle deliveries and handovers.

CUSTOMER RELATIONS

• Cultivate and grow your customer database through regular follow-ups and keeping clients informed of relevant national and local market developments.
• Maintain a high level of customer engagement, ensuring clients are updated throughout the vehicle transaction process.
• Follow up with prospective customers at least once a week via phone or email.
• Visit prospective customers a minimum of twice per month.
• Contact current customers telephonically at least once per month and conduct a follow-up visit once monthly.

CUSTOMER RETENTION AND GROWTH OPPORTUNITIES

• Keep your database aligned and up-to-date with the groups system. Use only Excel or the company-designated format. Submit updates to the Sales Manager and Sales Administrator electronically at least once a month.

MONITORING AND ADMINISTRATION

• Ensure all vehicles are invoiced on time and support the overall process.
• Monitor that vehicle payments are collected within agreed terms to enable timely commission processing.
• Confirm full payment on all cash sales transactions.
• Take corrective action on any discrepancies or out-of-line items.

CUSTOMER CARE

• Maintain high levels of customer interaction.
• Ensure feedback to customers is accurate and relevant.
• Promote the group as a trustworthy and reliable brand.
• Utilize tools such as Transolve and HTM (Electronic Selling Tools) to enhance selling processes.
• Contribute meaningfully to departmental and company performance in terms of unit sales and profitability.

PERSONAL ATTRIBUTES

• Prepare and present each customer quotation, including a minimum of an electronic mass distribution drawing (side view).
• For corporate clients, include route simulations and any additional information needed for a full understanding of the vehicles capabilities.
• Demonstrate diligence in all sales activities.

MINIMUM REQUIREMENTS

• Matric or higher qualification.
• Minimum of 3-5 years experience in the trucking/commercial vehicle industry.
• Code 14 drivers license is advantageous.
• Strong knowledge of the Road Traffic Act.
• Confident and proactive with a forward-thinking mindset.
• Strong attention to detail.
• Excellent customer relations skills.
• Effective communicator and team player.