Job Description

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.



The position of Branch Manager has become available at our Cape Town branch who will manage the daily operations and performance of the branch office.

RESPONSIBILITIES.

Developing new business by

Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling

Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types etc.)

Typing client quotation and scheduling meetings

Formally presenting the business proposal

Conducting follow-up and progress calls

Obtaining client proposal acceptances

Preparing / submitting weekly new business reports / sales filters

Gathering market intelligence / information in terms of freight service opportunities, competitor activities and reports, accordingly

Monitoring credit applications submitted for approval and expediting same

Achieving branch sales results by

Understanding sales expectations, monitoring own performance and correcting where needed

Identifying target markets / sales opportunities and routes

Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates

Obtaining approval for new client proposals

Monitoring, investigating, administering and approving client claims

Maintaining client services and sales volumes by

Handling client enquires, queries and problems and facilitating resolutions

Conducting monthly and weekly service call visitations

Identifying and capitalize on service / sale extension opportunities

Advising rate increases and processing procedural changes

Building client relationships at all levels

Scheduling maintaining client visitation roster

Preparing weekly visitation reports

Identifying client sales volume declines and implementing corrective action

Determining branch strategies by

Gathering pertinent business freight service and operational information

Identifying and evaluating trends and opportunities

Determining sales / operational strategies, defining objectives and evaluating the outcome

Achieving operational results by

Monitoring / enforcing the application of Branch inbound / outbound procedures and service standards

Reviewing operations performance via Freightware and management reports in terms of damages, claims, productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.

Monitoring fleet needs, maintenance costing and sub-contractor service levels

Handling major customer complaints and problems

Conducting route re-engineering, as indicated

Recommending new operations policy / procedures and methods

Maintaining branch administration and financial control by

Reviewing and authorising creditors' payments / reconciliations

Reviewing / authorising petty cash expenditure and reconciliation

Authorising branch expenditure within agreed limits

Reviewing and authorising staff change documentation including engagements, terminations, salary / wage adjustments, transfers, promotions etc

Monitoring the application of all administrative procedures and take action with regard to deviations, including banking, vehicle and tyre maintenance, vehicle logs, etc

Reviewing branch profit and loss accounts, taking and maintaining appropriate action

Monitoring outstanding debts and implementing collections, as indicated

Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset register or freight holding reports

Ensuring the maintenance and Integrity of the branch IT and communication systems

Maintaining staffing levels, identifying training and development needs within branch by

Recruiting and selecting branch staff

Ensuring the orientation of all new and promoted employees

Developing / ensuring implementation of branch training and development plans

Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation

Developing succession and EE plans and personal growth opportunities

Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards

Ensuring compliance with all HR policies, practices and administrative procedures

REQUIREMENTS.

Grade 12 Minimum ( Matric) Preferred B.Com Degree or Diploma in Logistics or Transport Basic knowledge on Managerial / people management principles Sales budgeting knowledge Strategic Management Approximately 3 / 4 years in Transport or freight related environment In depth understanding of freight processes, including freightware and similar management systems understanding of road transport and traffic ordinances in SA Basic understanding of all organisational discipline (Marketing, HR, finance and info technology etc.) Computer operation, Basic MS Word, Intermediate Excel ,PowerPoint Formal presentation and group facilitation Financial interpretation Problem solving skills Excellent interpersonal skills Ability to handle customer queries and complaints - taking the necessary correctly action as and when required Ability to work under pressure and to meet deadlines the majority of the time Ability to work unsociable hours as and when required Ability to communicate on all levels - both internally and externally Ability to work unsupervised the majority of the time Ability to communicate job expectations to direct reports Ability to work as a team player In possession of a valid unendorsed driver's license (code 08) Assertive Self-motivated Reliable A high degree of integrity required Presentable and of a professional manner * Excellent time management and administrative skills