Job Description

Travel Specialist - Generalist - Cape TownFull job descriptionThe Opportunity:As a Travel Specialist for TourAxis's Incubator Brands, you'll play a pivotal role in shaping the future of innovative travel experiences. TourAxis's Incubator Program is the creative engine behind our company--an inspiring environment where new travel brands are conceived, nurtured, and launched into independent success. By joining the Incubator team, you'll contribute to the development of groundbreaking brands like RailRocker, helping them establish a foundation of excellence and innovation.In this role, you'll be at the forefront of customer interactions, seamlessly blending sales expertise with exceptional service. You'll guide clients through the booking process, craft tailored travel solutions, and ensure that every RailRocker journey exceeds expectations. Additionally, you'll play a supportive role in operations, stepping in as needed to contribute to the smooth running of our brands. Joining TourAxis's Incubator means becoming part of a passionate team dedicated to redefining travel and delivering excellence at every stage.Key Responsibilities:Sales Excellence - Convert inquiries into confirmed bookings, maintaining a high conversion rate and consistently meeting sales targets.Client-Centric Service - Engage with clients via phone, email, and chat, delivering prompt, friendly, and knowledgeable support throughout the entire booking processEnd-to-End Booking Management - Coordinate all booking steps meticulously, ensuring clients receive accurate, detailed information at every stage and that handover to Operations is smooth and completeProblem Solving & Aftercare - Proactively address and resolve any issues before, during, or after the trip. Engage in after-care services to ensure client satisfaction, retention, and positive relationshipsDynamic Task Management - Embrace a dynamic, generalist role by taking on a variety of tasks and responsibilities as needed to support the company's evolving priorities. This includes stepping into different functions, projects, or initiatives based on business needs, demonstrating flexibility, resourcefulness, and a proactive approach to contribute across multiple areasSupplier Coordination - Manage relationships with regional suppliers, ensuring high standards and smooth communications. Handle all supplier updates, rooming lists, feedback, allocation management, and coordinate timely payments in collaboration with AccountsSkills and Experience Required:Industry Expertise - 3+ years in luxury travel sales and customer service, with a commitment to high-touch, personalized client experiencesClient-First Attitude - Demonstrated ability to drive client satisfaction with an ethos of positive, solution-oriented serviceSales Success - Proven record in meeting or exceeding targets in a sales-driven, client-focused environmentOrganisational Precision - Outstanding attention to detail and accuracy, able to juggle multiple complex bookings effectivelyCommunication & Professionalism - Strong interpersonal skills, fluent in English, with a well-presented, professional demeanorAdaptability & Drive - Demonstrates a positive, can-do attitude with the ability to work effectively under pressure. Capable of making informed decisions both independently and collaboratively, with a strong drive to deliver superior service and results. Open to assisting with new tasks as requested by the companySupplier Relationship Management - Proven experience in managing supplier relationships within the travel or hospitality industry, with a focus on maintaining high standards and fostering positive, collaborative partnershipsAbout Us:TourAxis specialises in building innovative travel brands and platforms. We aim to bring new and innovative travel products, services, technology platforms, and companies, growing these ideas from conception to start-up and scale-up phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Rail Rocker, PlugPlug, and more. As we continue to grow and expand our operations, we seek ambitious highly skilled and experienced individuals passionate about travel to drive our growth. We believe in fostering a diverse and inclusive environment where all employees can thrive. Our commitment to inclusion is reflected in our values, culture, and everyday practices.Our Core Values:Our values shape the way we work and define the people we want to join us on our incredible and exciting journey ahead of us:Always Ready To HelpBeing TrustworthySolutions Before ProblemsFamily-Style HostingShow respect, Earn RespectJob Type: Full-timeApplication Question(s):Do you reside in the Cape Town region?What is your desired salary expectation?Do you have 3+ years experience in luxury travel sales and customer service?

Skills Required