Job Description

WE ARE HIRING A TRAVEL PROJECT MANAGER
Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?
If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.
We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.
Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues -
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

This role is at the heart of our global travel business. You'll support initiatives that strengthen our product offering, analyze booking data and survey responses, audit products, research new suppliers, and keep us ahead of the competition. You'll also play a key role in UK operations, ensuring seamless delivery of hotel bookings for one of our biggest clients. If you're detail-oriented, highly organized, and love fresh challenges, this is the role for you.
What You'll Do

• Become a TLC Travel ambassador, knowing our product offering inside out and supporting local markets with queries
• Identify ways to enhance our product--new suppliers, new features, new ideas
• Analyze booking data and survey responses to drive pricing and efficiency
• Produce regular reports and insights to identify trends and opportunities
• Conduct quarterly competitor analysis to spot growth opportunities and risks
• Support internal travel communications, including presentations and marketing materials
• Create a quarterly newsletter showcasing product news, innovations, and campaign highlights
• Research travel trends and share insights with local markets
• Support the Group Travel Team and UK Client Services team in delivering hotel bookings for our biggest UK client, including managing selected supplier relationships

Who We're Looking For

• Some experience in a project management or an operational role
• Experience in marketing tasks such as product audits, analysis, and creating marketing materials
• Knowledge of the travel industry (B2B hotel suppliers, travel agencies)
• Ability to build strong relationships across markets
• Highly organized, detail-focused, and proactive
• Experience with travel tech booking platforms
• Additional language skills beyond English are a plus

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If you're excited by everything we've told you, then it's time to apply!

Skills Required