Job Description

PRIMARY PURPOSE

We're looking for a highly organised Travel Operations Co?Ordinator to support our Travel Designers and ensure the smooth execution of exceptional travel experiences. This role is ideal for someone who thrives in a fast?paced environment, enjoys building strong supplier relationships, and has a passion for seamless operational delivery. The Travel Operations Co-Ordinator is responsible for the full administrative and backend management of each booking.



This position is based in

Johannesburg / Cape Town

Detailed Responsibilities:

Stakeholder relationships:

Communicating with suppliers and internal staff travel teams First point of contact with all suppliers and service providers

Core duties:

Receive and send out new enquiries and requests to suppliers Support the end?to?end booking process and manage all travel administration Liaise with suppliers and internal teams to ensure accurate, timely service delivery Prepare and update travel documentation and confirmations Coordinate site inspections, reconfirmations, and all ground services Maintain accurate system records and ensure zero?error execution Proactively identify issues and support continuous process improvements Ensure all e-tickets are correct with full names as per passport, flight routes connecting and dates are accurate Check supplier confirmations for accuracy in inclusions and rates Highlight all VIP guests to the Res Operations Manager to ensure all special value adds available can be added to the booking For special needs/high risk guests, follow the customer care protocol and ensure all parties are informed of their requirements during their planned journeys

General:

Keep all booking information updated in the system ensuring CRM is continually up to date Keep updated with company product updates, as well as technology updates Attend all internal training on a weekly basis Keep abreast with company policies, procedures and system updates

Documentation & Records:

Maintain comprehensive records of all bookings, confirmations, and supplier communications Electronically file and archive travelled booking files 6 months after date of travel

Problem Solving:

Proactively identify and resolve any issues or discrepancies in the booking process Keep all booking information updated in the system ensuring CRM is continually up to date Ensure everything is communicated to the relevant parties for anything they need to action

Process Improvement:

Contribute to the refinement of booking workflows and administrative systems to enhance operational efficiency Flag any system malfunctions and discrepancies. Suggest system functions that may improve efficiency

CANDIDATE PROFILE

Qualification:

High School Certificate - with math's (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality advantageous

Experience:

2-3 years' experience in travel operations, reservations, or a related support role Experience in travel planning, administration, or a similar support role

Skills:

Strong communication skills and exceptional attention to detail Confidence working in booking systems and Microsoft Office Ability to work independently and collaboratively in a fast-paced environment Reliable, accountable and deadline-driven A proactive, professional, service?driven approach Passionate about delivering exceptional service Personal or educational travel experience advantageous

Interests:

A passion for wildlife and a commitment to sustainability and conservation

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to +260761166303