Job Description

At The President Hotel, exceptional guest service extends beyond our doors. Our Travel Desk plays a key role in shaping memorable guest experiences by assisting with transport, tours, excursions, and local travel arrangements. As we continue our journey toward luxury, we are seeking an experienced Hotel Travel Desk Agent who understands service excellence, attention to detail, and personalised guest engagement.
This role is ideal for a hospitality professional with hotel front office or concierge experience, strong destination knowledge, and the ability to manage travel bookings in a fast paced hotel environment.
Key Responsibilities
Assist hotel guests with airport transfers, shuttle services, tours, excursions, car hire, and local travel arrangements
Liaise with trusted tour operators, transport providers, and suppliers to ensure seamless service delivery
Provide accurate destination advice, recommendations, and itineraries tailored to guest preferences
Manage bookings, confirmations, amendments, and cancellations efficiently
Handle guest enquiries via email, telephone, and in person in a professional and welcoming manner
Ensure all bookings are accurately captured and communicated to relevant departments
Maintain clear records, reports, and daily handovers
Resolve guest concerns promptly and professionally
Minimum Requirements
Matric or equivalent
Minimum 2 years experience in a hotel travel desk, concierge, or front office role
Strong knowledge of Cape Town attractions, tours, and transport logistics
Experience working in a 4 or 5 star hotel environment
Excellent communication skills, well spoken and guest focused
Strong organisational and administrative skills
Computer literate, including Microsoft Office and hotel systems
Updated CV
Key Skills and Attributes
Strong guest service orientation
Confident communicator with excellent interpersonal skills
Detail oriented with strong follow up ability
Able to multitask and work under pressure
Professional presentation and grooming
Team player with a positive attitude
Why Work With Us
Be part of a hotel committed to sincere, memorable hospitality
Supportive and professional team environment
Opportunity to grow within a luxury hotel setting
Exposure to a diverse international guest profile
Competitive salary and employee benefits
Recruitment is aligned with the companys Employment Equity Plan.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful. Your details will be retained for future opportunities.

Skills Required