Job Description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role:

Manage the daily operations of Travel Services department and client/supplier assistance

What will you bring:

Grade 12 2 years' experience in travel industry


Skills required:

Must be computer literate (MS Office) Fully Bilingual Attention to detail and good follow up skills Must have strong customer care principles Must be highly approachable, presentable and professional Excellent communication and interpersonal skills Ability to communicate with all levels of Management Ability to plan, organise and control own work effort


Knowledge Required:

Knowledge of travel policy, Service providers, Budget process, Financial principles


Competencies:

Customer and Quality Focus, Communication, Drive and Productivity, Teamwork & Co-operation, Methodical Customer and Quality Focus Communication Drive and Productivity Teamwork & Co-operation Methodical


Major Drivers of Work Volume:

Online Bookings Client Relations

Interface / Relationships With:

Internal: Travel Manager, Finance Manager, Staff External: Clients, Service providers

What you will be doing:

Support administration personnel/suppliers in daily operations. Assist with on-line queries. Assist with all client queries (general/supplier) Manage and finalise all exception reports received from agent/suppliers SLA reports Emergency Call centre logs MIS reports and communication to clients Manage various ad hoc Manage monthly income, distribution and recovery. Preparation and balance monthly invoice & stats (excel) to clients Update monthly travel stats/reports Recovery/Communication/follow up of out of policy costs from travellers Liaise with clients/suppliers on requirements and satisfaction Updated communication to secretaries/clients on rates, events etc Maintenance of client database Manage supplier database (new/renewal/cancelations) Establish allowance, advances, business needs & approvals Arrange/check foreign currency applications, deliveries, payments Inform travellers of international procedures and policy


Quality, Environmental and Health & Safety Standards:

Adhere to CBRE Safety, Health, Environment and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position


Adhoc:

Any reasonable action requested by management

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.