Job Description

Role Purpose
The Travel Consultant is responsible for providing exceptional customer service by designing, selling, and managing bespoke travel itineraries. The role focuses on building strong client relationships, delivering expert travel advice, achieving sales targets, and contributing to the overall profitability of the business.
Key Responsibilities
Client Service & Relationship Management
Build and maintain strong relationships with clients to ensure repeat business and referrals.
Deliver professional, efficient, and personalised service to all customers.
Handle client queries and complaints promptly and professionally.
Travel Planning & Booking
Design and sell customised travel itineraries tailored to individual client preferences, budgets, and needs.
Book all travel components including flights, accommodation, transfers, and related services.
Provide expert advice on destinations, visa requirements, and travel insurance options.
Sales & Revenue Generation
Achieve individual sales targets and contribute to overall business profitability.
Maximise sales opportunities through upselling, cross-selling, and promoting preferred suppliers and partners.
Identify opportunities to enhance client travel experiences while increasing revenue.
Administration & Systems
Maintain accurate and up-to-date client records using internal operational systems.
Ensure all bookings, documentation, and client details are correctly captured.
Comply with internal procedures and industry standards.
Industry Awareness & Development
Stay informed on travel industry trends, destinations, and product offerings.
Participate in training and development initiatives related to destinations and products.
Role Requirements
Qualifications
Proficiency in reservation systems such as Amadeus is advantageous.
Strong computer literacy, including Microsoft Excel and Word.
Experience
Previous experience in a travel consulting or customer-facing sales role is advantageous.
Experience within the leisure, wholesale, or tourism sector is beneficial.
Skills & Competencies
Excellent communication and interpersonal skills.
Strong customer service orientation with attention to detail.
Sales-driven with the ability to meet and exceed targets.
Ability to work well under pressure in a fast-paced environment.
Strong organisational and time management skills.
Passion for travel and delivering exceptional client experiences.
Should you not receive a response within 10 working days, please consider your application unsuccessful.

Skills Required