Job Description

About Us
G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.



Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.



With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story -- and we'd love for you to be a part of it.



Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.



If all that sounds like your kind of thing, well, we can't wait for you to join us.
About the Role
We're growing our Cape Town Night Shift Team and are on the lookout for passionate Travel Consultants to join us as Global Connection Officers (GCOs).
The GCO role is the heart of what we do -- a sales catalyst, relationship builder, service champion, and travel expert all rolled into one. Working nights, you'll be the calm, confident, and capable connection for our travellers and agency partners around the globe.
Your mission? To help people find and book the right trip based on their needs -- providing exceptional service and expert guidance, even after dark.
Role and ResponsibilitiesMeet or exceed monthly sales targets while delivering outstanding customer service KPIs Respond to traveler and agent enquiries over phone and email, guiding them toward their perfect trip Display care, compassion, and calmness in every interaction -- especially when solving issues or handling changes Provide a uniquely G Adventures experience that stands out, even overnight Work efficiently and accurately using internal systems, booking tools, and procedures

How your Mission is Achieved:Ask great questions to understand each traveller's needs, preferences, and motivations Match and sell the right trip, along with any additional services to enhance their journey Follow established procedures and policies to reduce risk and booking errors Be a cultural champion -- living and breathing the G Adventures Core Values, no matter the hour Build strong connections with fellow GCOs globally, and with the travellers whose lives you help change Support operational excellence during night hours, keeping things running smoothly.

Requirements:Minimum 1 year of front-line sales experience (ideally with revenue targets and service KPIs) A love of sales, travel, and connecting people with life changing experiences Experience with GDS systems (preferred but not essential) Excellent verbal and written communication skills Confident problem-solving and complaint resolution abilities Extensive geographical knowledge and/or personal travel experience Comfortable working independently overnight while remaining connected to the global team Previous night shift experience advantageous Ability to work rotating weekends and night shifts on a 4-days-on, 3-days-off schedule Flexibility is required as shift times will vary Proficient in using multiple computer systems with speed and accuracy Passionate about working in a values-led environment and contributing to a global culture Have transport available to commute to our offices as required

What do we offer you?Competitive salary commensurate with the role Competitive benefits package Birthday day off Vacation time for you to recharge Enhanced Parental Leave Learning and growth opportunities Employee Resource Groups

Applicable based on location
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.