Job Description

Qualifications and Experience Required:

• Matric plus relevant Bachelor's Degree or Diploma in Travel and Tourism or equivalent qualification
• Accredited Travel & Tourism Certificate
• 3 - 5 years of corporate travel consulting experience, in all aspects of travel and related services
• Ticketing knowledge including re-issue, re-routing, revalidations, etc.
• Handle domestic flights, car, hotel, and transfer bookings
• Proficient in required systems, particularly Amadeus, TravelIT (Online Travel Booking System), SAP and MS Office

Key Responsibilities:

• Handle all aspects of local travel for travellers
• Provide literature and information to clients concerning local accommodation, fares and travel regulations
• Discuss client requirements and advise on suitable options
• Plan, prepare and cost itineraries (travel plans) for clients
• Make air travel, accommodation, car hire, group bookings, conference, meetings and related bookings
• Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
• Obtain the necessary required travel authorisations prior to issuing travel documentation
• Issue air travel tickets, accommodation and car hire vouchers and all relevant documentation (in line with the companys travel policy and procedures)
• Understand Electronic Miscellaneous Document (EMD) and New Distribution Capability (NDC)
• Collect payments and maintain records of transactions
• Assist with changes to travel arrangements and bookings where required
• Filing of travel documentation and maintaining records, traveller profiles etc.
• Support clients with understanding, awareness and utilisation of the various airline loyalty programmes
• Effectively research travel options and related information
• Practice teamwork and have the enthusiasm to assist colleagues

Skills Required