Job Description

Job Title: Travel Associate
Location: Rosebank/ Sandton
About us:
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.
Job Summary:
We are looking for a friendly and detail-oriented Customer Service Representative to join our
team. In this role, you will assist customers with cruise bookings, inquiries, and support before,
during, and after their trips, ensuring a smooth and enjoyable experience.
Key Responsibilities:
? Respond promptly and courteously to customer inquiries via phone, email, and chat
related to cruise bookings, itineraries, cancellations, and general travel information
? Assist customers with reservations, modifications, and special requests
? Provide accurate and timely information about cruise packages, onboard services, and
policies
? Resolve customer concerns and complaints with professionalism and empathy
? Collaborate with internal departments to address customer needs and ensure
satisfaction
? Maintain detailed records of customer interactions and transactions
? Stay informed about cruise offerings, promotions, and travel guidelines
? Uphold company standards and contribute to a positive customer experience
? -Ability to successfully handle calculations centred around discounts, upgrades,
cancellations etc
Qualifications and Experience:
? Previous experience in customer service, preferably in travel, hospitality, or cruise
industries
? Excellent communication and interpersonal skills
? Strong problem-solving abilities and attention to detail
? Familiarity with booking systems and CRM software
? Ability to manage multiple tasks and work in a fast-paced environment
? Customer-focused mindset with a professional demeanor
? Flexibility to work varied shifts, including weekends and holidays
What We Offer:
? Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
? Training: Comprehensive training programs to enhance leadership and customer service skills.
? Career Growth: Opportunities for career advancement and professional development within the company.
? Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.

Skills Required