Job Description

Travel Agent
Location: Johannesburg, Kempton Park
Working Hours: Full-time | 08:00 - 16:30 | On-site
Salary: R25 000 - R30 000 per month + Commission
About the Client
Our client is a leading Southern African vehicle rental provider, specialising in 4x4 and SUV rentals for self-drive holidays and overland safaris. With nearly three decades of experience, they cater to adventure-seeking travellers across South Africa, Namibia, Botswana, and beyond.
About the Role
We are seeking a dynamic and experienced Travel Agent to join our client's team in Kempton Park. You'll play a key role in assisting German-speaking travellers with planning, booking, and coordinating self-drive adventures across Southern Africa.
This role requires strong travel industry knowledge, excellent communication skills in both German and English, and a passion for customer service and sales.
Key Responsibilities
Assist clients via phone, email, and chat with travel enquiries and bookings
Tailor self-drive itineraries and vehicle rental packages to client needs
Handle full reservation process: quotations, bookings, confirmations, amendments
Promote add-ons and upsell services such as camping equipment, insurance, and guesthouse stays
Liaise with operations and fleet teams to ensure seamless customer experiences
Maintain accurate records of interactions and reservations
Provide after-sales support and respond to queries or issues
Meet individual and team sales targets
Minimum Requirements
2+ years' experience in travel consulting or sales within the tourism/hospitality sector
Strong customer service orientation and problem-solving skills
Good knowledge of Southern African travel routes and destinations is a strong advantage
Ability to work independently and as part of a team
Proficient in reservation or travel management systems (e.g. Tourplan, Travelogic, etc.)

Skills Required