Job Description

Job Classification
141803
Closing Date
23 September 2025
Location
Sandton
Job Purpose
To provide transactional business solutions to meet client needs and increase sales so that the banks financial objectives are met.
Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure that solutions are implemented effectively; within service level agreements; by communicating with internal support areas and external clients; identifying problems and escalating to the relevant lstakeholders.
• Ensure solutions provided comply with bank business requirements by managing client expectations and ensuring efficiency (quality and cost) of solutions provided.
• Manage risk and meet all compliance requirements by following all bank processes and legal requirements; identifying risks and taking action.
• Contribute to solution implementation by communicating with stakeholders; identifying challenges and recommending solutions.
• Identify improvements for products/solutions and processes by providing feedback to relevant internal stakeholders and partners.
• Meet client's business needs by understanding the client and their business and providing information about solutions to them and other internal stakeholders.
• Build relationships with external clients by conducting physical visits to understand client's needs and business; and by providing efficient onboarding and after sales service.
• Build relationships with internal client service teams by sharing knowledge and providing product training/upskilling and by reporting weekly on client interactions.
• Ensure that solutions are provided and problems are resolved by monitoring implementation and following up on feedback.
• Meet the needs of existing client base and increase Nedbank's market share through acquisition; cross-selling and up-selling.
• Identify business opportunities and acquire new business through partnering with Business managers; Nedbank's internal stakeholders and networking with relevant industries.
• Retain existing business by partnering with internal customer services teams to ensure that client needs and expectations are managed and met.
• Improve results by creating awareness of new products to customer service teams and by identifying opportunities for achieving and improving results.
• Achieve financial targets by monitoring monthly contributions; identifying gaps and taking action.
• Implement projects within time and budget by monitoring implementation; identifying variances and taking action.
• Maintain client pipeline by regularly updating and managing the database.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• NQF Level 5 qualification form Institute of Bankers or Level 5 Diploma or Degree in sales and marketing or commerce or business management.

Minimum Experience Level

• 5 years in a banking environment, in a client facing role

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Nedbank culture
• Cluster Specific Operational Knowledge
• Sales Strategies

Behavioural Competencies

• Applied Learning
• Work Standards
• Leveraging a Winning Sales Strategy
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation
• Sustaining Customer Satisfaction

Please contact the Nedbank Recruiting Team at +27 860 555 566
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Skills Required