Job Description

Training Specialist -BPO - US Hours
Bringing smiles is what we do at TTEC... for you and the customer. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hired classes and client required trainings.

During a Typical Day, You'll

Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training

What You Bring to the Role

High school diploma or equivalent 2 years or more in training and adult learning or call center experience Strong understanding of TTEC's business, core values, and goals. Strong verbal and written communication skills. Ability to lead and partner successfully with staff and chain of command. Open, honest and empathetic manner when dealing with people. High customer service orientation. Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly High level of integrity, honesty, and judgment Ensures call center staff schedules are managed Coaches appropriate staff on performance Management improvement Ability to manage multiple, complex, on-going tasks and projects. Advanced English skills. Both written and verbal. Full Time Availability.

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-(Onsite)

Primary Location

: ZA-Western Cape-Cape Town