Job Description

A Medical Insurance Company based in Benoni is looking a suitable candidate to maximise staff effectiveness by determining and solving training needs. Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning method and conduct professional and statistics-driven learning and behavioural training gaps analysis.
Key Responsible Areas

• Conduct impactful learning intervention
• Improve individual staff performance
• Identify learning and behavioural gaps
• Document and keep record of learning interventions
• Continual personal and professional development

Tasks
Conduct impactful learning interventions

• Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning method

• Assist in the creation of learning material, visual aids and learning tools to assist in understanding, clarity and memorisation of learning interventions
• Understand and keep up to date with client company policy strategy and staff role requirements

Improve individual staff performance

• Develop one-to-one plans to improve individual staff performance according to their roles and outputs
• Use a variety of coaching and mentoring methods to achieve long-lasting positive change in individuals

Identify learning and behavioural gaps

• Conduct professional and statistics-driven learning and behavioural training gaps analysis
• Report in written and verbal communication regarding identified gaps and action plans to fill identified gaps through learning interventions

Document and keep record of learning interventions

• Measure results of learning interventions against set outcome criteria
• Assess learners using a variety of assessment tools against common standards such as Bloomxe2x80x99s Taxonomy and uphold the principles of assessment including fairness, validity and applicability
• Collect and record all training interventions, outcomes and suggestions for all learning interventions

Continual personal and professional development

• Keep up-to-date on learning subject matter as well as learning methodology
• Understand, explore and be able to perform call-centre duties including sales, quality assurance and customer service, to keep up to date with client roles

Essential Qualifications

• Matric
• SAQA Aligned OETDP Qualification. Alternatively US in Instructional Design or Marketing related qualification

Desirable Qualifications

• SAQA Aligned FSCA approved qualification (NQF5)
• FAIS Regulatory Examination for Representatives (RE5)
• Completed Class of Business Training in the following categories:

• Long Term Insurance

• Short Term Insurance: Personal Line

• Short Term Insurance: Commercial Lines

• Health Service Benefits

Essential Experience

• Minimum 2 - 3 years in a call centre environment in a sales role
• Minimum 2 - 3 years in a learning and/or development role

Knowledge and Skills

• Technological proficient with computers/laptop devices and printers/scanners
• Software proficiency in both the Microsoft Office Suite and the Google Suite (including Google Drive, Google Docs and Google Sheets)
• Extremely well organised including the ability to effectively manage multiple tasks and projects at the same time, with effective time-management and prioritisation skills
• Strong written and verbal communication skills with all stakeholders, including clients, colleagues, suppliers and management
• Excellent grasp of Adult Learning methodologies including but not limited to Adult Learning
• Assumptions, Bloom's Taxonomy and Principle-Based learning
• Possessing a high level of emotional intelligence and resilience, and being able to handle challenging situations with composure and objectivity
• Attention to detail and high level of accuracy

Attributes

• Can adapt to working independently and within a team environment depending on the requirements of the task
• Self-managed and self-motivated
• Remains calm under pressured
• Asks for assistance where required
• Honest, Hardworking and Humble

For more information please contact:
Angelique Hart