Job Description

CAREER OPPORTUNITY
Santam Motor Claims support is looking for an energetic, passionate individual to fill the position of Training Consultant based in Hill On Empire
WHAT WILL YOU DO?
The purpose of this role is to coordinate and conduct product, system, process, soft Skill and related training sessions that will lead to the improvement of knowledge and skills of staff and their ability to improve their current job activities.
To coordinate and conduct assessment and measurement practices aimed at improving worker and workplace performance.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Develop and Implement Training Programs: Create comprehensive training programs for new hires and existing employees in the claims department.
• Conduct Training Sessions: Lead engaging and effective training sessions, both in group settings and one-on-one.
• Evaluate Training Effectiveness: Assess the impact of training programs and make necessary adjustments to improve outcomes.
• Stay Updated: Keep up with the latest industry trends, tools, and techniques, and incorporate them into training programs.
• Provide Feedback: Offer guidance and feedback to staff to enhance their performance and professional development.
• Compliance: Ensure all training activities comply with legal requirements and company policies.
• Record Keeping: Maintain records of training sessions and track employees' progress.
• Collaborate with Management: Work closely with management to identify training needs based on projected production processes and changes.

QUALIFICATIONS AND EXPERIENCE

• Matric
• Appropriate Industry specific Qualification or Accreditation (e.g. IISA qualification).
• Education Training and Development Practitioner (ETDP)
• Qualification and or Accreditation (Train the Trainer, Assessor,
• Moderator, and Evaluator).
• Minimum of 2-4 years' motor claims experience
• Minimum of 1-2 years' experience in Learning and
• Development's (development, planning, facilitation and evaluation).
• Understanding of Santam`s systems that includes the Mainframe systems.

SKILLS

• An understanding of the Training Value Chain Cycle ( Analysis, Design, Development , Implementation and Evaluation)
• Organisational Skills
• Client and engagement and Facilitation skills
• Analytical Skills
• Problem Solving Skills
• Advanced Computer Literacy Advanced Word. Excel, PowerPoint
• Excellent Communication Skills
• Fluent in English and Afrikaans

KNOWLEDGE

• Sound knowledge of Financial Services Industry practices and regulatory requirements
• Knowledge of the Short Term Insurance products and services and policies
• A thorough understanding of the Learning and Development Legislative environment (SAQA/NQF, FSC, COGP)

COMPETENCIES

• Communication Skills: Presenting and communicating information: Ability to convey complex information clearly and concisely.
• Working with people
• Achieving personal work goals and objectives
• Relating and networking
• Applying expertise and technology
• Planning and organising
• Delivering results and meeting client expectation
• Verbal Communication
• Decision making
• Interpersonal Skills: Strong ability to engage and motivate trainees.
• Analytical Skills: Evaluate training needs and effectiveness.
• Adaptability: Adjust training methods to suit different learning styles.
• Technical Proficiency: Familiarity with claims processing systems and software.
• Problem-Solving Skills: Address and resolve training-related issues effectively

WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions-including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover-we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career-apply now and be part of a company that's shaping the future of insurance. This is Freedom!