xc2xb7 Creating and managing training plans with customers
xc2xb7 Reporting on training progress of all customers that is in training
xc2xb7 Work directly with client to effectively coordinate each training project to completion.
xc2xb7 Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
xc2xb7 Provide system training to customers
xc2xb7 Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
xc2xb7 Training/ Educator or Consulting experience
xc2xb7 Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
xc2xb7 Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
xc2xb7 Excel proficiency intermediate
xc2xb7 Customer service / support experience will be advantageous
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