Job Description

:
A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE
As a Trainer, you will design, deliver, and evaluate training programs that support employee development and operational excellence. You will ensure employees have the knowledge and skills needed to succeed in their roles, supporting both onboarding and ongoing learning initiatives.
This role requires strong communication, facilitation, and subject-matter expertise to deliver impactful learning experiences.
WHY DO WE WANT YOU
We are looking for a proactive, engaging, and knowledgeable professional who can deliver training programs effectively and help employees develop the skills necessary to perform at their best. You thrive on facilitating learning, creating engaging content, and supporting organizational growth through training initiatives.
WHAT WILL YOU DO
Training Delivery & Facilitation

• Conduct training sessions for new hires and existing employees on operational processes, tools, and best practices.
• Facilitate interactive workshops, role-plays, and coaching sessions.
• Ensure training sessions are engaging, effective, and aligned with business objectives.

Content Development & Learning Materials

• Develop and maintain training materials, manuals, guides, and e-learning modules.
• Update content regularly to reflect process changes, system updates, or organizational initiatives.
• Collaborate with subject-matter experts to ensure accuracy and relevance of training content.

Onboarding & Skill Development

• Support onboarding programs to ensure new employees are prepared to succeed in their roles.
• Identify skills gaps and provide targeted training solutions to enhance performance.
• Monitor employee progress and provide feedback to managers.

Evaluation & Continuous Improvement

• Assess the effectiveness of training programs through evaluations, feedback, and performance metrics.
• Recommend improvements to training content, delivery methods, and learning strategies.
• Stay up-to-date with industry trends and learning best practices.

Collaboration & Support

• Partner with Operations, People, and Department Leads to identify training needs.
• Support cross-functional initiatives and organizational learning projects.
• Provide guidance and support to employees and managers on training-related topics.

Requirements:
WHAT WE'LL LIKE ABOUT YOU
YOU ARE...

• Engaging, proactive, and solutions-oriented.
• Passionate about helping others develop their skills.
• Organized, detail-oriented, and able to manage multiple training programs simultaneously.

YOU HAVE...

• Bachelor's degree in Education, Human Resources, Business, or related field preferred.
• 2-4 years of experience in training, facilitation, or learning & development.
• Excellent communication, presentation, and interpersonal skills.
• Ability to create engaging training content and facilitate learning effectively.
• Familiarity with learning management systems, e-learning tools, or training software is a plus.

Skills Required