Job Description

Join South Africa's premier coffee company and help shape the next generation of baristas.
With over 70 years of experience, Ciro is South Africa's largest manufacturer of pure coffee and a leader in the out-of-home coffee industry. Our comprehensive beverage solutions encompass sourcing, roasting, blending, packaging, training, equipment, technical support, and distribution.
At the heart of our commitment to excellence is the Ciro Coffee Academy, South Africa's first national coffee training academy offering internationally recognized Specialty Coffee Association (SCA) certified courses. Our mission is to elevate coffee standards through education and skills development.
We are seeking a passionate and skilled Ciro Trainer to join our team in Cape Town. This role is pivotal in delivering top-tier barista training and supporting our mission to cultivate exceptional coffee professionals.
Key Outputs:
Conduct Barista training across all modules for both internal and external customers

• Using knowledge and skill of coffee to effectively train customers and internal staff
• Knowledge off all courses offered by Ciro and how to affectively train them
• Ensure training plan for internal staff as per HO directive is carried out
• Suggest updates and/or changes to training material
• Ensure training is done both onsite and classroom
• Management of training budgets as per guidelines set out by HO

Event planning and execution

• Liaise with sales team on event requirements weekly
• Plan and manage all event stock
• Ensure events are invoiced and managed

Effectively conduct assessments on trainees

• Timeously assessing all trainees once training is completed
• Effective and fair assessments of all trainees in line with Ciro training guidelines
• Proper follow up and feedback on all assessments done

Work closely with the sales consultants for CIRO's customers - specific needs in training and events

• Weekly meetings with sales team on feedback and planning of customer training
• Know and understand the needs of customers and how to train on the required products effectively
• Make suggestions on possible menu development and ideas
• Plan and manage events and customer tastings

Manage and maintain training centre and equipment

• Daily cleaning and maintenance on all equipment
• Weekly count of all equipment, crockery and stock
• Order and manage stock requirements for training and events
• Timeous reporting of any breakdowns or issues within the training centre
• Daily cleaning and maintaining of training centre
• Effectively manage BUP training program for completion in the given timelines

Driving Training Income

• Ensuring invoices for training are issued and paid, driving growth and meeting training budget requirements

Experience:

• 3-5 years as a senior barista leading and developing new team members
• Coffee diploma or relevant SCA courses

Qualifications:

• Diploma / Qualification in coffee or training

Additional Requirements:

• Proficient in MS Office
• Extensive knowledgeable of coffee, coffee menus and products
• Ability to maintain various coffee equipment
• Manage the Barista Upliftment Programme
• Dynamic presentation skills
• Understands the origin of coffee, preparation from espresso machines, FABS and alternative brewing methods
• Able to demonstrate the different products and offering to customers as well creation of new drinks
• Maintain and manage all training equipment through delegation, training and leadership.

Take the Next Step with CIRO
Join us and bring your passion for coffee and innovation to a team that celebrates growth, excellence, and collaboration.