Job Description

The Trainee Manager will develop the practical management skills required to support daily store operations through participation in a structured Trainee Manager Programme. Under the guidance of the Regional Manager and senior team members, the role will support activities relating to people administration, customer service, merchandising, stock management, basic financial controls and operational reporting. The role is designed to build foundational management capability and prepare the incumbent for a future supervisory or management position.
Job Advert Details
Job Category Human Resources
Job Objectives

• Support the execution of daily store operations in line with company standards and procedures.
• Assist with delivering positive customer experiences through effective service, store appearance and merchandising standards.
• Respond to customer queries and complaints, escalating complex matters in line with company policies.
• Assist with monitoring daily sales performance and preparing basic performance reports.
• Support stock management processes, including stock counts, quality checks and replenishment support.
• Adhere to stock loss prevention, security and cash-handling procedures.
• Assist with pricing updates, promotions and merchandise displays.
• Perform administrative duties including filing, report preparation, data capturing and record-keeping.
• Support basic financial administration such as daily cash controls, reconciliation support and inventory counts.
• Assist with people management and HR-related administration, including attendance monitoring, onboarding support and training coordination.
• Support compliance with health and safety standards and company policies.
• Actively participate in training, coaching and development activities as part of the Trainee Manager Programme.

Qualifications

• National Diploma in Human Resource Management or a related field - essential.
• Grade 12 certificate with English and Mathematics - essential.

Experience

• Little to no formal work experience required; retail exposure or part-time work will be advantageous.
• Basic understanding of HR administration, people management principles and workplace policies.
• Working knowledge of Microsoft Office 365 - essential.
• Must be willing to work retail hours in a fast paced environment -essetial.

Knowledge and Skills

• Customer-focused mindset - Understands the importance of service excellence and teamwork.
• Foundational analytical and numeracy skills - Able to work with basic data, figures and reports.
• Interest in people management and HR practices - Demonstrates willingness to apply HR theory in a practical environment.
• Learning agility - Eager to learn, receptive to feedback and committed to personal development.
• Organised and detail-oriented - Follows procedures accurately and completes tasks reliably.
• Communication skills - Able to communicate clearly and professionally in English, both verbally and in writing.
• Team-oriented - Works well within a diverse team and contributes positively to team culture.
• Resilient and adaptable - Able to work in a fast-paced retail environment and manage pressure effectively.
• Integrity and accountability - Demonstrates honesty, responsibility and professionalism at all times.

Skills Required