Trails Guide/head Ranger (jr414887)
Mpumalanga, Mpumalanga, South Africa
Job Description
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- Head guide oversees 3 lodges Total of 11 guides. Vehicles xe2x80x93 7 brand new (bought November 2023) and 4 older models for back up. 2 x Transfer vehicles 5 x camp bakkies 1 x Tractor and trailer
- Training of guides and uplifting skills.
- Ensure all guides licences and credentials are kept up to date xe2x80x93 NDT, first aid, trails hours etc.
- Ensure all firearms are maintained, registers updated, and comply to health and safety regulations and standards.
- Ensure guides follow SOPxe2x80x99s and perform according to standard.
- Weekly meetings with guiding department, adhering to concession rules, especially regarding off road driving.
- Ensure guest safety and satisfaction.
- Meticulous in all aspects of managing the guiding department.
- Manage, oversee, and discipline staff in the guiding department.
- Staff training and development xe2x80x93 very important.
- All administrative duties pertaining to the guiding department.
- Stock Controls: Responsible for all stock such as equipment, radios, vehicles, rifles, ammunition, first aid equipment with regular checks made to ensure serviceability, and monthly counts done.
- Have thorough technical knowledge and understanding of vehicles, operations, and equipment. Strong mechanical background will be beneficial.
- Vehicles sent for services with and management thereof, including transfer vehicles and camp bakkies.
- Follow up on Cartrack and monitor guides movement and speed.
- Allocation of guides to daily game drives.
- Daily Game Drives and Bush walks when needed and aware of when the various activities are taking place.
- Rosters for guides.
- Ensure correct uniform is always worn and no cross branding amongst the lodges.
- Newsletters and assist with Social media and photography.
- Assist around the lodge in other departments.
- Perform duty manager shifts when necessary- hosting guests and ensuring the service shift runs smoothly.
- Attend all managerial meetings, including morning meetings.
- Set up of wildlife projects, surveys, and monitoring, for internal data collection to share amongst the guides and for use with monthly newsletters.
- Make sure Fauna and Flora are preserved.
- Work with the concession manager and stand in when on off days.
- Two years in a Head Guide position, at a luxury five star property
- 5 years plus experience at a five star luxury property
- Lead Trails, KNP proficiency will be a bonus.
- ARH & Rifle proficiency / SAPS Competency Certificate
- Valid Driverxe2x80x99s license, PDP and First Aid Level 2 essential with Wilderness component
- CATHSSETA /NDT Register
- Strong leadership, organization, and time management skills
- Must be able to communicate well with guides and take charge of the department.
- Guest centric, with the experience to ensure the guiding team provides a personalized and memorable experience for each guest.
- Stable employment history and contactable reference
- Leave xe2x80x93 21 days on / 7 days off with 21 consecutive annual days after one years employment.
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Job Detail
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Job IdJD1291138
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMpumalanga, Mpumalanga, South Africa
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EducationNot mentioned