Job Description

Our client in the transportation infrastructure industry is seeking an experienced Traffic Centre Manager (Road and Traffic Control) to be responsible for the traffic-engineering functions of the Traffic Management Centre.

The role will supervise, assign, and review the work of operations staff, dispatch staff, and supervisors. He/she is actively responsible for all activities in the control room floor i.e., scheduling, activities, and personnel conduct on the control room floor in the TMC.

RESPONSIBILITIES:

• Traffic engineering functions of TMC.
• Supervision of TMC staff.
• Review of TMC work for the various TMC staff.
• Ensure regular, progressive, and level-appropriate training and supervision of staff.
• Scheduling (roster), activities, and personnel conduct within the TMC floor.
• Encouraging teamwork.
• Development of professional skills set.
• Motivate Staff
• Deal with external Stakeholders (law enforcement)
• Ensure and coordinate the TMC Operations i.e. daily, weekly and monthly such as:
• xe2x9exa2 Daily shift Roster
• xe2x9exa2 Daily KPI spreadsheet
• xe2x9exa2 Dispatchers KPI spreadsheet
• xe2x9exa2 Monthly Progress Report
• xe2x9exa2 Monthly Operations Report
• xe2x9exa2 Monthly OHS Report, (Inspection, First Aid, Fire Extinguisher's, Access Report)
• xe2x9exa2 Represent the Road Incident Management System Committe for various locations
• Ensure and coordinate the TMC Performance Management.
• Ensure that troubleshooting takes place for various TMC equipment devices (i.e. Camera's, VMSes etc).
• Host monthly operation & stakeholders debriefing sessions & monthly technical meetings.
• Attend team safety toolbox briefing/ talk at the commencement of every shift and/ or specific/ unique task.
• Ensure appropriate PPE is used and in good condition in order to perform specific tasks/ working conditions.
• Identify and report any SHE incident/ accidents immediately as per the SHE system.
• Identify and report unsafe conditions that could lead to unsafe working conditions and/ or environment harm immediately.
• Monitor and identify work practices to ensure work is performed in accordance with relevant HSE working procedures/ work instructions.
• Monitor housekeeping and ensure HSE standards are maintained.
• Performs tasks assigned in terms of the SHE system.

MINIMUM REQUIREMENTS:

• Minimum Grade 12 Certificate or equivalent
• Certificate in Call Centre management/ or Traffic Engineering (will be advantageous)
• MS Office (intermediate in PowerPoint, Excel, MS Word, and Microsoft Outlook)
• Minimum 5 years' experience within a traffic control/ management, civil, electrical or traffic engineering environment
• Valid SA driver's license

Required competencies to meet the job outcomes:

• Working knowledge of BCEA
• Attention to detail
• Team orientated
• Assertiveness
• Good people skills
• Analytical skills
• Presentation skills
• Negotiation skills

Drake International