Purpose & Overall Relevance for the Organisation:
This role is responsible for maximising the profitability of the Retail Operations in South Africa by supporting the implementation of the adidas Retail strategy.
Key Responsibilities
Project Management
Coordination of assigned project work/global initiatives to ensure the delivery of project plans on time and within agreed objectives. Project examples: NPS, CRM, Thinktime, House of Retail, Incentive programs, GROW
Test these pilot projects when required
Training of users
Enhancement/optimization of initiatives and processes
Store Operations General Support
BPMs submissions support for the South Africa
Store opening/closure/renovation process coordination
Process optimisation via GSOM/DTC audit
SSM maintenance
Act as a single point of contact for retail initiatives and best practices for market and work closely with the trading and implementation for each excellence project
Supporting expansion into new markets for roll out of retail standards and trainings for Thinktime, GSOM, etc
Single point of contact for roll out of retail standards and trainings for Thinktime, GSOM, GROW in the market
Train retail staff in the operation of tools and methods such as GSOM, GROW, Thinktime and other Global and market initiatives as directed by Global COE and Hub Retail Operations
NPS & CRM: coordination and implementation of the key actions for the retail touchpoints.
PR requisitions for Retail & Store development, including allocations and liaising with Finance & completing all GRV's on Ariba
Event arrangements including sample sale & DTC events where needed
POPI compliance officer for Retail
Uniform size curve compilation orders & call off
Shopping bag orders & call offs
Lease administration
Compiling turnover reports for Landlords monthly and yearly.
Assistance with lease reviews, including bank guarantees, FICA documents and DocuSign
Liaison between, Legal, DTC Lead & Landlords
Record keeping of all lease agreements & addendums.
Actioning renewal & closure notices for stores.
SLT Support
Assistance with travel requests & expense claims
Meeting & diary management
ADHOC presentation requirements
Monthly & Quarterly update decks for SLT & DTC
KPIs
Net Sales/DCC market
Retail Excellence: roll out and implementation of agreed projects with alignment of EM
NPS & CRM score improvement
Key Relationships:
Local:
Retail back office team
Retail field team
Marketing Activation
Finance and Profit Protection & internal control
HR
Legal
Finance
Hub: DTC Excellence Team
Knowledge, Skills and Abilities
Advanced user of MS Office suite of products
Fluent in English
Excellent Coordination and communication skills
High level of attention to details
High level of Retail knowledge and experience
Requisite Education and Experience / Minimum Qualifications:
Relevant Qualification
3 years of relevant functional experience, ideally with direct Retail experience and exposure to project management/coordination
Understanding of Retail, Finance, Control
Industry experience in Sports/Fashion/FMCG
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
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