Tour Plan Rate & System Specialist

Western Cape, South Africa

Job Description

Job Summary This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. They're looking for a highly experienced Tour Plan Rate & System specialist to join them.
Open to candidates from Gauteng OR Cape Town with remote, hybrid and in-office options.
Candidate requirements:

  • At least 5-10 years experience in a similar position
  • Strong proficiency in Tourplan (essential), including rate loading, product setup, and data accuracy
  • Exceptional attention to detail for capturing supplier rates, policies, and availability with zero errors
  • Excellent communication skills to liaise effectively with suppliers and clearly relay updates to internal teams
  • Ability to interpret and manage supplier contracts, terms, special offers, and associated documentation
  • Strong organisational skills to maintain orderly, up-to-date records of contracts, products, and system changes
  • Problem-solving ability to investigate and resolve system queries in collaboration with reservations, finance, and support teams
  • Experience with availability integrations or channel management, including mapping and troubleshooting
  • Capacity to train and support consultants, simplifying complex system processes and promoting best practices
Candidate responsibilities:
Supplier Communication & Contracts
  • Liaise with suppliers to confirm contract terms, policies, and special offers
  • Maintain orderly records of all contracts, agreements, and updates
Data Management in Tourplan
  • Capture and update supplier rates, terms, product notes, and live availability links with precision
  • Apply quality control checks to ensure accuracy of rates and policies in Tourplan
3. System Support & Collaboration
  • Work closely with the reservations, finance, and Tourplan support teams to resolve system queries and requests
  • Communicate contract changes and updates to the wider travel team
  • Test system upgrades and participate in ad hoc Tourplan projects
4. Product & Availability Management
  • Oversee the set-up of product codes and reporting parameters
  • Collaborate with suppliers and channel partners to manage & map live availability integrations
5. Training & Team Engagement
  • Attend supplier product training sessions
  • Actively participate in internal company and team meetings
  • Train consultants on best use practices in the system
Wild Dreams Hospitality
Recruiter

Skills Required

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Job Detail

  • Job Id
    JD1615713
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R25,000-29,000 per month
  • Employment Status
    Permanent
  • Job Location
    Western Cape, South Africa
  • Education
    Not mentioned