Job Description

Dis-Chem Pharmacies TLC Head Office is seeking a proactive, organised, and adaptable Receptionist responsible for supporting the company by operating switchboards and connecting callers to the appropriate person(s).Assume the duty of receptionist in order to manage the front desk operations, deliver professional customer
service, support the companys communication through telephone and e-mail. Perform administrative support
to maintain smooth and efficient office operation
Minimum Requirements
Essential:

• Grade 12 / Matric

Job Specification
Front Desk Administration
Greet and welcome visitors in a professional and friendly manner.
Assist visitors who have appointments, inform relevant person of visitor arrival.
Answer, screen, and direct incoming phone calls and emails promptly.
Use appropriate telephone etiquette when speaking with clients over the phone.
Provide accurate information regarding company services, staff, or procedures.
Transfer calls through to relevant department as soon as possible.
Ensure the caller details and message is accurately conveyed or transferred to relevant person.
Maintain a tidy and organized reception area.
Receive, sort, and distribute mail, packages, and deliveries.
Support staff with general office tasks as required.
Customer Service & Communication
Respond to in-person, telephone, and email inquiries promptly and courteously.
Provide relevant and accurate information to callers regarding their request, questions or concerns.
Handle basic client concerns or direct them to the appropriate staff member.
Digital & Online Support
Monitor and respond to customer care queries received via email or social media platforms.
Assist in managing social media messages or comments in line with company guidelines.
General
Adhere to Dis-Chem Policies and Standard Operating Procedure
Adhere to Health and Safety rules and regulations
ROLE COMPETENCIES
Knowledge Basic knowledge of administrative support
Cognitive Skills
Sees opportunities for creative problem solving while staying within the parameters of
good practice
Business Acumen N/A Communication Skills
Clear and concise verbal and written communication. Active listening and feedback
skills.
Ability to communicate effectively with people at all levels.
Interpersonal Skills
Maintain cooperative working relationships and display sensitivity to respect for
coworkers.
Quality Orientation Diligently attends to details and pursues quality in accomplishing tasks.
Self-Management
Skills
Identifies the sequence of tasks and the resources needed to achieve a goal and
prioritizes key action steps.
Technical skills Proficient in use of Microsoft (excel, word, PowerPoint). Knowledge of filing software
SPECIAL CONDITIONS OF EMPLOYMENT
Working conditions
Occasional traveling.
Legal Requirements
South African citizen
MIE, no criminal record and clear credit rating
Drivers license and own reliable transport

Skills Required