Job Description

A recent professional profile photo is to accompany your application

EMPLOYMENT TYPE :Permanent
SECTOR:Logistics
START DATE:A.S.A.P / Immediate

DUTIES:

• Customer liaison
• Liaise with clients in an account management capacity with regards to production and distribution requirements
• Establish and maintain good customer relationships
• Update sales orders on SAGE with confirmed loading date and loading site
• Monitor stock and keep clients informed
• Compile and send weekly stock report (finished and dry goods) to clients
• Monitor bottling request to planner according to sales order / production requirement
• Audit the system (SAGE) to ensure that it is updated and reflects confirmed customer pricing as received from sales representatives (pallets & container loadings)
• Inform Finance timeously of any customer specific invoice related requirements
• Manage and investigate customer complaints and take corrective action to ensure customers are informed and complaints are promptly resolved to finality
• Take the lead in assisting and resolving any relevant quality issues
• Complete and update client profile with specific requirements (organic certificates, packing list, etc.)
• Meet with other Managers to discuss possible improvements to customer service
• Update SAGE sales order with confirmed loading date, loading site and vessel details
• Co-ordinate production and logistic activities
• Liaise with planning, production and warehouse on a continuous basis to ensure orders are produced and distributed to meet the required delivery dates
• Facilitate the distribution requirements planning process to insure timely and accurate product delivery, which includes product movement from warehouses
• Weekly submit firm production and distribution to clients, warehouses / loading sites, indicating accurate site, date, time and quantities
• Process documentation for export and domestic shipments, timeously and accurately
• Establish and maintain good relationships with service providers
• Communicate with freight transport / freight forward companies on order status
• Work with warehouses, freight forwarders and transportation providers to ensure streamlined procedures in line with business and products
• Ensure service providers are in compliance with company regulations
• Administration and documentation control
• Assure compliance with SAWIS, DAFF, customs, export, applicable foreign trade / importation laws and applicable transport regulations
• Manage multiple lines of communication between suppliers, shippers, customers and internal parties, maintaining details and relaying pertinent information to appropriate parties
• Keep records of discussions or correspondence with customers
• Initiate invoicing and work closely with accounting department to ensure invoice accuracy
• Process distribution / freight claims and customer complaints
• Review and prepare documentation
• Audit export files for compliance and scan into database

REQUIREMENTS:

• Grade 12
• Relevant tertiary diploma or degree (advantageous)
• 7 years experience in a Logistics Export or Freight forwarding environment
• Good understanding and knowledge of exports in the wine industry
• Proficient in Microsoft office, SAGE and online data applications such as Wine on Line
• Excellent interpersonal and communication skills
• Good planning, organisational and problem-solving skills

HOURS:

• 08:00 - 17:00 (Monday Friday)

CLOSING DATE:

• 28 August 2023

Should you meet all the requirements, apply on our website at today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

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