Job Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company specializing in providing top-tier operational support to U.S.-based businesses. We are not a recruitment agency--we act as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking a highly organized Therapy Staffing Coordinator & Recruiter to support a U.S.-based ABA (Applied Behavior Analysis) therapy provider. This role is both people-focused and operations-driven: you'll serve as the bridge between families seeking ABA care and the therapists who provide it.
PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change in accordance with daylight savings in the United States).
• Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Key Responsibilities:

• Act as the "face" of the organization, engaging with both families and ABA therapists.
• Receive job alerts via Smartsheet and take immediate action by:

• Posting openings on job boards (Indeed, Apploi).
• Sharing opportunities with existing candidates.
• Making targeted calls to potential hires.
• Review client notes carefully to understand family needs and ensure accurate therapist placements.
• Screen candidates for skills, professionalism, and personality fit.
• Balance multiple priorities while maintaining candidate pipelines and meeting client expectations.
• Communicate clearly and persuasively, leaving a strong first impression in every interaction.
• Provide weekly progress updates to the Director of Operations.

Requirements

• Experience in healthcare staffing, recruiting, scheduling, or coordination.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to assess and "read" people.
• Computer efficiency and typing proficiency; experience with Apploi and Indeed advantageous.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Confident problem solver with strong decision-making abilities.
• Professional, persuasive, and able to work independently.
• Leadership qualities and the ability to make sound staffing recommendations.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required