Job Description

Tenant Find - Team Coordinator

Position Type:

Full-time (Remote)

Working Hours:

Monday-Friday, 9:00am-6:00pm UK time

Reporting To:

Operations Manager for Tenant Find (Central Operations)

Job Summary

We're looking for an experienced and proactive

Team Coordinator

to support our client's Tenant Find team in the real estate sector. You'll lead a team of 5-7 Lettings Negotiators, driving day-to-day operations, continuous improvement, and high service standards.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment. You'll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 3-5 years of management experience in tenant find, including direct experience as a Lettings Negotiator.

Your Day-to-Day

~40% - Operational Support

Handle complex or unclear cases Resolve bottlenecks and support workload peaks Provide second-eye reviews and direct assistance to team members

~40% - Team Management & Development

Manage 3-5 Lettings Negotiators (scaling up to 8-10 within next 3-6 months) Deliver training and product/regulatory updates Run performance reviews, provide coaching, and support career development

~20% - Process & Continuous Improvement

Contribute to Central Operations process improvements Update or create training materials Suggest and implement standardisation and efficiency improvements Analyse team metrics and KPIs

What We're Looking For

3-5+ years of team management experience

in real estate, ideally in the UK market and with a focus on tenant find

Hands-on experience as a Lettings Negotiator

or similar role Strong understanding of

UK residential lettings regulations

Proven ability to

build and manage small teams

(3-5 people), ideally in a remote or distributed setup Adaptable and quick to learn in a

tech-driven, fast-changing

environment Strong process-thinking mindset; able to identify, document, and implement operational improvements Clear and confident communicator, both written and verbal, with stakeholders at all levels Available to start August/September

Hardware Requirements

Own laptop or computer with webcam and headphones ADSL/Fibre internet (minimum speed: 50 Mbps) VOIP-compatible headset and smartphone Installed antivirus software Backup battery/UPS for power continuity
Job Type: Full-time

Pay: R30000,00 - R40000,00 per month

Experience:

Managing a team of 3-5 team members: 5 years (Required) Real Estate : 5 years (Required)
Work Location: Remote

Application Deadline: 2025/07/30