Job Description

Front Desk Management:

Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members. Answer, screen, and direct incoming calls efficiently while providing basic information when needed.



Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone



Maintain a tidy and welcoming reception area.



Ensure punctuality by being on duty timeously between 07:30-17:00



Administrative Support:

Manage incoming and outgoing mail and deliveries.



Schedule appointments and manage meeting room bookings.



Prepare and distribute internal communications as needed.



Office Coordination:

Monitor and order office supplies to ensure stock levels are maintained.



Liaise with internal Team Members for office maintenance and repairs.



Support other departments with ad hoc administrative tasks.



Security and Compliance:

Maintain visitor logs and issue access passes.



Ensure 100% compliance with company policies and procedures.



Ensure 100% compliance with health and safety protocols at the front desk.



Report any suspicious activity or security concerns promptly.



Customer Service:

Provide accurate information to clients and staff.



Handle queries and complaints with professionalism and escalate when necessary.



Exercise discretion with sensitive information and maintain confidentiality at all times.



Uphold the company's image and values in all interactions. Performance



Performance must be tracked and the onus is placed on your manager to set-up performance review meetings.



2-5 Years Reception and Switchboard Experience



2-5 Years Administrative/Clerical Experience



Computer Skills/ Microsoft Office



Between 3 - 5 Years