Job Description

Telesales Manager Position Overview

We are seeking an experienced and results-driven Telesales Manager to lead our telephone sales team and drive revenue growth through effective outbound and inbound sales strategies. The successful candidate will be responsible for managing a team of telesales representatives, developing sales processes, and ensuring targets are consistently met or exceeded.

Key ResponsibilitiesTeam Leadership & Management

Recruit, train, and manage a team of telesales representatives Set clear performance expectations and conduct regular performance reviews Provide ongoing coaching, mentoring, and professional development opportunities Create and maintain a positive, motivating team environment Schedule and conduct regular team meetings and training sessions
Sales Strategy & Operations

Develop and implement comprehensive telesales strategies to achieve revenue targets Analyze sales data and market trends to identify opportunities for growth Create and refine sales scripts, processes, and best practices Establish and monitor key performance indicators (KPIs) for the team Collaborate with marketing teams to optimize lead generation and conversion
Performance Management

Set individual and team sales targets and monitor progress against goals Analyze call metrics, conversion rates, and sales performance data Implement corrective actions when performance standards are not met Recognize and reward high-performing team members Prepare detailed sales reports for senior management
Customer Relationship Management

Ensure high standards of customer service and satisfaction Handle escalated customer inquiries and complaints Oversee the maintenance of accurate customer databases and CRM systems Develop strategies to improve customer retention and repeat business
Administrative Duties

Manage departmental budget and resources effectively Ensure compliance with relevant regulations and company policies Coordinate with other departments including customer service, logistics, and finance Stay updated on product knowledge and industry developments
Required QualificationsEducation & Experience

Bachelor's degree in Business, Marketing, Communications, or related field preferred Minimum 3-5 years of telesales experience with at least 2 years in a management role Proven track record of achieving and exceeding sales targets Experience with CRM software and sales analytics tools
Skills & Competencies

Excellent verbal and written communication skills Strong leadership and team management abilities Exceptional interpersonal and relationship-building skills Analytical mindset with ability to interpret sales data and metrics Proficiency in Microsoft Office Suite and sales software platforms Strong organizational and time management skills Problem-solving and decision-making capabilities Resilience and ability to work under pressure
Personal Attributes

Results-oriented with a competitive drive High energy and enthusiasm for sales Adaptability to changing market conditions and business needs Integrity and professionalism in all interactions Ability to motivate and inspire team members
What We Offer

Competitive base salary plus performance-based bonuses Comprehensive benefits package including health, dental, and retirement plans Professional development and training opportunities Career advancement potential within a growing organization Collaborative and supportive work environment
Reporting Structure

This position reports directly to the owner and manages a team of 4 to 8 representatives.

Job Type: Full-time

Pay: R12000,00 - R18000,00 per month

Ability to commute/relocate:

Pretoria, Gauteng 0081: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelors (Required)
Experience:

telesales: 3 years (Required)
Work Location: In person