Job Description

Closing Date 2025/11/11


Reference Number SHO251104-3


Job Title Telesales Clerk


Job Type Permanent


Location - Country South Africa


Location - Province Western Cape


Location - Town or City Brackenfell


Purpose of the Job
Redstar Wholesale Catering Services is currently seeking a Telesales Clerk to join our dynamic sales team in a contact center. The ideal candidate should be adept at handling both inbound and outbound customer calls. This role involves providing crucial support to our sales representatives, where responsibilities include processing orders, suggesting alternatives, addressing concerns, and engaging in upselling opportunities.



The role will be based at the Brackenfell branch in Cape Town.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.








Job Advert Details


Job Category Sales


Job ObjectivesCalling on new and existing clients to follow up on new and current orders Providing excellent client service through clear and constant communication Managing and building relationships with existing clients Processing of orders Ensuring all orders and deliveries on running smoothly Provide assistance to the sales representatives Following up and generating leads General office administration



Qualifications

Essential

Grade 12 qualification


Experience

Essential

At least one year proven experience as telesales representative or other sales/customer service role.


Knowledge and SkillsExcellent telephone etiquette Ability to offer excellent customer service Excellent interpersonal and problem solving skills Ability to manage stressful situations and strict deadlines Outstanding negotiation skills with the ability to resolve issues and address complaints Computer literate: MS Office Target driven and a team player Ability to perform under pressure Excellent knowledge of English Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems



The role will be based at the Brackenfell branch in Cape Town.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.




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