Job Description

MAIN PURPOSE OF THE ROLE

The conversion of data to quality sales using sound sales techniques and best business practices.

DUTIES AND RESPONSIBILITIES

1. Achieve Targets

• Achieve individual sales target for Gross Additions
• Achieve individual sales target for Upgrades
• Achieve weekly and monthly call stats
• Retain and maintain existing business

2. Cold calling

• Acquisitions of new customers and sales
• Ability to acquire new customers
• Ability to up-sell and cross-sell
• Ability to conduct effective research into a client prior to making contact

3. Handle Inbound Calls

• Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Route calls to appropriate department

4. Customer Relationship Management

• Responsible for developing relationships with existing customers
• Maintain and grow existing client base
• Conduct customer account analysis
• Maintain, build and service relationships on a regular basis
• Ability to retain out-of-contract and renewable customers

5. Query management

• Identify, address, and resolve concerns / queries
• Provide regular and prompt feedback to clients in a timely manner

6. Reporting

• Provide accurate forecasting on weekly and monthly sales pipelines
• Provide daily activity and sales report
• Up-to-date reporting on marketing leads provided
• Reports to be submitted within the time frames required

7. Processes and Procedures

• Ensure all policies and procedures are adhered to
• Ensure all interactions are captured on the relevant systems in the approved manner

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Matric / Senior certificate
• At least 1 year experience as a B2B Telesales agent or similar position in the customer service or sales environment
• Must have 1 year experience within an inbound/outbound contact center environment with a proven track record
• Must have knowledge of the Mobile Telecommunications environment
• Proficient with Microsoft Office

Desirable Qualifications and Experiences

• Mobile product and industry knowledge experience advantageous

BEHAVIOUR AND COMPETENCIES REQUIRED

• Sales skills
• Strong business acumen
• Excellent presentation skills
• Excellent communication skills (written and verbal)
• Decision making skills
• Excellent interpersonal skills
• Time management skills
• Ability to formulate, set and manage goals and objectives
• Ability to cope with high pressure levels and manage stress effectively
• Excellent telephone and email etiquette
• Strong relationship building, account planning and process competence skills
• Strong relationship building, account planning and process competence skills
• Drivers License and own Vehicle required

Contract Type: Fixed Term Contract until December 2024

Salary: A lucrative uncapped commission structure with basics of R6500-R9000 depending on skill, experience and proof of income.

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

Talksure